Senior GTM Manager – AI/ML Product Full-time

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:
What you need to know about the role:

Are you passionate about bringing innovative products to market and driving customer adoption & retention strategies? Are you a master storyteller and strategist, adept at translating customer needs into effective value messaging, market readiness requirements, and enablement tools for client-facing teams? If so, we want to hear from you!

Meet our team:

The Merchant GTM team is dedicated to ensuring businesses of all sizes have access to the most powerful and user-friendly payment solutions available. We focus on understanding the unique needs and challenges merchants face and translating them into compelling product positioning, customer-centric messaging, and impactful value propositions for Pay with PayPal, including Braintree, Checkout, and our ever-expanding suite of innovative payment tools.

Job Description:

Your way to impact

As our Go-to-Market & Product Success Manager for PayPal’s newest Checkout & Personalization Products, you’ll be pivotal in maximizing product adoption, revenue acceleration and building scalable product retention strategies. You’ll be responsible for developing and executing comprehensive go-to-market plans that leverage targeted downstream distribution channels and engage critical stakeholders.

Your day to day

In your day-to-day role, you will:

• Own the product narrative, articulate compelling value propositions for merchants, translate product features into customer-centric messaging frameworks, and develop sales collateral and learning agendas to guide sales and marketing teams.
• Champion the customer voice, advocating for customer needs and problem statements within the product organization, driving customer-centric product development and roadmap prioritization. Identify and gather customer feedback, effectively “translating” it into actionable insights and market requirements for product teams.
• Collaborate cross-functionally, partnering closely with product teams (Checkout, Merchant Platforms), sales, marketing, and servicing leadership to ensure seamless product launches and merchant adoption of new checkout and personalization products.
• Be at the forefront of all Checkout (XO) and Personalization innovation initiatives, contributing to transformation of the checkout and payments landscape.
• Own and measure the success of go-to-market initiatives, demonstrating a clear impact on product adoption, revenue metrics, and retention strategies.

What do you need to bring

• Track record of experience in B2B Product GTM, Product Marketing, and/or Product Commercialization Strategy; ideally within payments or financial services industry.
• Experience bringing an AI/ML based product to market.
• Strong understanding of go-to-market strategies, customer segmentation, and messaging development.
• Proficiency in creating compelling sales collateral and training materials that empower sales teams to close deals. Exceptional written and verbal skills, with the ability to tailor messaging to diverse audiences.
• Passion about understanding customer needs and translating them into actionable insights for product development and market scalability requirements.
• Strategic thinker with analytical and problem-solving skills, able to develop and execute data-driven go-to-market plans and pilot programs.
• Collaborator extraordinaire who thrives in a fast-paced, cross-functional environment and enjoys building solid relationships with stakeholders across the PayPal Inc. organization.
• Familiarity with global markets and the ability to adapt strategies to different cultural contexts is a plus.

Additional Job Description:

Subsidiary:

Travel Percent:
0

PayPal is committed to fair and equitable compensation practices.

Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com.

The U.S. national annual pay range for this role is
$82500 to $187990

For the majority of employees, PayPal’s balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset-you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentaccommodations@paypal.com.

Belonging at PayPal:

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.

Notice to Applicants and Employees who reside within New York City. Click here to view the notice.