Practice Manager – AI/ML Full-time

Build the future of data. Join the Snowflake team.

AS A SERVICES PRACTICE MANAGER – AI/ML YOU WILL:

• Be an expert on all aspects of Snowflake in relation to the AI/ML workload
• Report to the Practice Director for AsiaPacific and Japan
• Work with local Practice Directors/Practice Managers to position AI/ML Services
• Be responsible for both services sales enablement/execution and services delivery success for AI/ML, focus on both quarterly bookings targets (for Professional Services & Training) and utilization targets
• Be measured on consumption progress and meeting consumption targets for AI/ML for the region, you will also be
• Be the Professional Services point of contact for the region, through the following:
• Help local Practice DirectorsPractice managers create and execute on the overall vision for services – both sales and delivery by providing input for AI/ML plans
• Own the services delivery roadmap for AI/ML (proposals, closing services opportunities and delivery)
• Collaborate with cross functional teams to find opportunities, scope, propose and sell services (Professional Services and Training) to both new and existing clients
• Develop scope and associated SOWs for customer services engagements
• Drive deal reviews internally to ensure alignment – ensure the scope of the project is well defined for customer success
• Understand and help optimize business operations processes for services sales
• Build strong cross-functional relationships within Snowflake GTM teams (legal, deal desk, account teams, sales, PS&T leadership – including workload services – and partner team)
• Provide bookings forecast and demonstrate strong command of your book of business
• Align services engagements to key customers business outcomes
• Drive alignment with executive sponsors and/or customer stakeholders
• Collaborate with other delivery partners (SIs, GSIs, other PS orgs, etc) in support of project delivery
• Serve as the initial point of escalation for customer and project team
• Own project outcomes and manage project financials (revenue forecasting and expense management)
• Maintain a high level of customer satisfaction as reflected in customer survey scores
• Collaborate with Education Services team for training delivery
• Provide specific services delivery activities for the role/engagement (Business Value roadmap, Business value assessment, strategic roadmap, Data Cloud Assessment, etc)
• Deep collaboration with AE/SEs on the account for account strategy
• Own and contribute to internal process improvements across the enterprise teams and broader Professional Services organization
• Manage a team of AI/ML experts across the region
• Drive strategic technical initiatives in AI/ML
• Work closely with Cross functional and global teams to identify and choose the right solution components to deliver the use cases.

OUR IDEAL SR. SERVICES PRACTICE MANAGER WILL HAVE:

• 10+ years of experience in a Sales and Services Delivery role (or similar capacity) interfacing with executives and dealing with complex, technical implementation projects, roadmapping and revenue forecasting
• 10+ years of AI/MLL experience
• Strong understanding of AI/ML concepts, algorithms, and frameworks
• Preferable Technical Architect background with experience in delivering projects involving technologies like Core Java, Python, R, SAS, Analytics/ Data Science, and Complex data processing
• 5+ years of peopleteam management experience
• Direct experience in a Data Warehousing, Business Intelligence and/or Cloud field
• Proven track record of meeting booking, utilization, and consumption (or similar) targets
• Proven ability to communicate and translate effectively across both internal teams and customer organizational structures, developing technology programs, defining milestones, success criteria, resource allocation, and on-time delivery.
• Strong organizational skills, ability to work independently and manage multiple projects simultaneously
• Bonus Points: Experience in a client support and advisory technical role (solution architect, system administrator, technical account manager or equivalent)

WHY JOIN OUR PROFESSIONAL SERVICES TEAM:

• Unique opportunity to work on a truly disruptive software product
• Get unique, hands-on experience with bleeding edge data warehouse technology
• Develop, lead and execute an industry-changing initiative
• Learn from the best! Join a dedicated, experienced team of professionals