Think Forward! Our purpose is to empower people to stay a step ahead in life and in business. We are an industry recognized strong brand with positive recognition from customers in many countries, a strong financial position, Omni-channel distribution strategy and international network. If you want to work at a place where we believe that you can make a difference by using the latest Analytics techniques to generate data-driven approaches and conversational products and solve real business challenges, please read on.
(Y)Our Team
You will be part of the Analytics Tribe for COO which delivers advanced analytics & artificial intelligence capabilities to all ING countries.
You will be part of a team located in The Netherlands. Your mission will be to ensure the improvement of our chat- and callbots as well as supporting all ING countries in reaching their targets by providing smart advanced analytics solutions for contact centers. You will be part of a global team of specialists, trained in using existing ML and cloud tools (Google Cloud Platform, DialogFlow) and you will enforce & evangelize a data-driven methodology to improve conversational AI.
Your role & work environment
Your key responsibilities as a Customer Journey Expert:
As a Customer Journey Expert, you need:
What do we offer?
Working at ING means working in a dynamic and international setting. Individual development of our employees is very important and that is why ING offers excellent courses and programs. You will become one of our team member!
Rewards & benefits
We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions at https://www.ing.jobs/netherlands/Why-ING/benefits.htm
The benefits of working with us at ING include:
About us
With 60,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what’s possible and at the same time ensure you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us. Apply today.
Questions?
Contact the recruiter attached to the advertisement for more information. Want to apply directly? Please upload your CV and motivation letter by clicking the “Apply” button.
Please note, multiple interview steps involving various business stakeholders will be part of the selection process.
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