Sales Specialist, Contact Center AI, Google Cloud (English, German) Full-time

Minimum qualifications:

• Bachelor’s degree or equivalent practical experience.
• 10 years of experience in a sales role in the enterprise software, cloud, or AI space.
• Experience identifying Contact Center as a Service (CCaaS) use cases to solve customer challenges or selling Customer Experience (CX) technology to clients.
• Experience engaging with, presenting to, and building relationships with executive leaders.
• Ability to communicate in English and German fluently to support client relationship management in this region.

Preferred qualifications:

• Experience working with cross-functional teams, including Product, Field Sales, Customer Engineering, Solution Architects to build business cases for transformation and accompanying plans for implementation.
• Experience working with and managing implementation partners in complex implementation projects, including global system integrators and packaged software vendors.
• Experience selling contact center, Generative AI, and AI solutions.
• Understanding of regional, local, and industry data privacy and security rules and regulations.

About the job

In today’s rapidly evolving digital landscape, contact centers are undergoing a profound transformation. Leveraging advanced technologies like AI and cloud-based solutions, organizations are seeking innovative ways to enhance customer experiences, improve operational efficiency, and drive business growth.

As a Sales Specialist, you will play a pivotal role in shaping this transformation by introducing contact center solutions to businesses across industries.

In this role, you will be responsible for growing our Contact Center AI (CCAI) and Contact Center as a Service (CCaaS) business by building and expanding relationships with new and existing customers. You will possess the necessary promoting skills to effectively work with cross-functional teams ranging from business, engineering and product as well as new and existing customers. You will develop relationships with external customer stakeholders, identifying innovative ways to multiply your impact and the impact of the team as a whole. You will partner with internal Google Cloud Sales teams to grow their Customer Experience businesses and drive overall value for Google Cloud business cycles, including a combination of expansion deals, as well as working with Product teams to help our customers build new products leveraging our AI.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

• Build and maintain senior customer relationships as the Contact Center AI (CCAI) Subject Matter Expert, manage complex business cycles, identify suitable use cases for Google Cloud solutions, and influence the long-term strategic direction of the customers.
• Manage objectives and key results to deliver strategic business and growth goals while accurately forecasting and reporting the state of the business for your assigned territory.
• Work with Google customer and cross-functional teams (e.g., Customer Engineering, Marketing, Customer Success, Product, Engineering, and Channels) to develop go-to-market strategies, develop and drive pipeline, represent customer, and provide excellent prospect and customer experience.
• Assist customers in identifying CCAI (Contact Center AI) and AI/GenAI use cases suitable for Google Cloud AI products and solutions. Articulate key solution differentiators and the measurable business impact.