Workstation Customer Solutions Engineer – AI / OEM Full-time

General Information

Req #

WD00063549

Career area:

Hardware Engineering

Country/Region:

United States of America

State:

North Carolina

City:

Morrisville

Date:

Wednesday, April 17, 2024

Working time:

Full-time

Additional Locations:
* United States of America – North Carolina – Morrisville

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world’s largest PC company by further expanding into growth areas that fuel the advancement of ‘New IT’ technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services.

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via our StoryHub .

Description and Requirements

About the Workstation Customer Solutions Team

The Workstation Customer Solutions Team is a technical team within the Workstation BU that is split into 3 teams consisting of:

• Technical Solutions Engineering Team
• Performance Engineering and Benchmarking Team
• ISV (Independent Software Vendor) Engineering Support

These teams work together to provide relentless pre-sales technical support of our desktop and mobile workstation platforms for our sales teams, account teams, and individual customers.

As a Lenovo Workstation Customer Solutions Engineer on the Technical Solutions Team, you will focus on the following:

• Engage directly with customers, partners, resellers, and global account teams to understand their requirements and provide detailed, tailored solutions to meet those requirements.
• Provide relentless sales support for all incoming technical questions and issues.
• Work with our Performance Engineering team to ensure all performance related metrics are properly analyzed and supported.
• Interface with the global Workstation Customer solutions team, as well as other teams that help support the overall Workstation Business Unit mission (procurement, project management, product marketing, development, sales, engineering, etc.) to help solve technical problems and test/deliver optimized functional solutions for our customers.
• Be comfortable discussing complex technical issues with people of various levels of experience, and explaining concepts in an easy-to-understand manner to broad audiences.
• Work to create detailed technical documentation for a variety of topics related to Workstation design and function.
• Provide assistance and support for other engineers in the Customer Solutions Team.
• Act as a technical liaison between the Workstation Customer Solutions Team and OEM BU to provide assistance and technical solutions for Workstation specific OEM customer requests.
• Support new AI related initiatives within the Workstation BU.

Basic Qualifications

• B.S. and/or M.S. degree in Electrical Engineering, Computer Engineering, or similar field.
• Excellent oral and written communication skills (English).

Preferred Qualifications

• 1+ years’ experience with PC/Workstation system engineering/design.
• Strong technical understanding of current PC architecture and design trends.
• Knowledge of BIOS/UEFI, Windows/Linux operating systems, and device drivers/FW.
• Excellent technical debug and problem-solving skills.
• Ability to be flexible and work on other related projects, roles, or responsibilities that might not be listed here specifically.
• Basic understanding of AI/ML concepts and methodologies as it relates to Workstation hardware.
• Ability to work independently, as well as part of both small, focused teams and larger cross-functional teams.
• Fast paced, self-motivated team player with an attention to detail and customer first attitude.

This position will be based in our North America Headquarters in Raleigh, NC. To be considered, candidates need to be local to Raleigh or willing to relocate on their own.

Lenovo’s great benefits can be found at www.lenovobenefits.com.

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We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.

Additional Locations:
* United States of America – North Carolina – Morrisville

* United States of America

* United States of America – North Carolina

* United States of America – North Carolina – Morrisville