Technical Product Manager- AI Full-time

Technical Product Manager – AI

Optus & AI
At Optus, our vision is to become Australia’s most loved everyday brand with lasting customer relationships. For decades we’ve said yes when others have said no. This optimistic challenger spirit makes us who we are today.

We’ve been using AI to improve the lives of our customers for almost ten years. From understanding the root cause of customer issues and proactively resolving them, to using it to inform our investment decisions, AI is embedded into what we do.

With new cutting-edge tech at our fingertips, exciting partnerships under our belt and around every corner (Google and Samsung to name a couple), and a growing collective of talented people, we’re taking AI at Optus to the next level.

We’re bringing together the most curious-minded people to solve real problems, connect Australians like never before, and help shape the future of Optus while we’re at it. And your future too. We’re already on our way, and ahead of lots of the competition. Now’s the time to go bigger than ever.

This is no ‘quick win’ – we’re in this for the long haul because we know the positive impact it can make on our customers, communities and colleagues. We’re committed to doing it responsibly and ethically and we want you to be a part of it. You’re invited to join the Optus AI division.

Big opportunities. Cutting-edge innovation.

At Optus, we’re redefining how AI transforms business, and as the Technical Product Manager, you’ll lead the creation and deployment of reusable AI assets-such as training datasets, synthetic attributes, and enriched data-designed to accelerate time to value across our AI portfolio. Collaborating with Infrastructure, Data, and Architecture teams, you’ll ensure these assets integrate seamlessly into secure, high-performance environments, with a strong focus on real-time applications and protecting customer data. If you thrive in high-stakes environments and are passionate about delivering impactful AI solutions, this is your chance to shape the future of AI at Optus

Your day to day will consist of…

• Develop, prioritise, and deploy reusable AI assets such as training datasets, enriched data, synthetic attributes, and test datasets to enable the rapid and secure implementation of AI solutions in real-time environments
• Automate the real-time assessment of AI models to maintain high performance and accuracy, especially in dynamic scenarios involving customer interactions and instant data processing
• Oversee the management and optimisation of cloud-based models, ensuring scalability, security, and performance, with a strong emphasis on safeguarding sensitive customer data
• Collaborate closely with Infrastructure, Data, and Architecture teams to ensure seamless integration of AI assets into existing systems, supporting secure, efficient data flows and low-latency operations
• Continuously monitor and optimise the performance and scalability of AI models, aligning outcomes with business objectives while maintaining rigorous data security and privacy standards
• Design and manage APIs and data flows to enable seamless, real-time communication between systems and models, ensuring efficient and secure data exchange

What makes you perfect for the role?

• Practical real-world experience building solutions with Large Language models, Langchain and Artificial Intelligence.
• Prior experience in regulated industries (e.g. Financial Services, Health Care, Telecommunications)
• Ability to communicate effectively on Responsible AI concerns and control recommendations
• Strong leadership and communication skills, with the ability to inspire and influence stakeholders at all levels of the organisation
• Master of Data Science preferred
• Risk and Controls qualifications/experience preferred
• Experience with automated ISO standards controls assessment preferred
• Experience with multi-agent collaboration, AutoML, agentic frameworks and AI benchmarking tools preferred

Optus is a place where we let you do you. We offer a range of benefits including:

• 3 days in the office, 2 days remote – with flexible hours to suit!
• Inclusive paid parental leave with up to 14 weeks for the primary care giver
• All Optus employees have access to resources, webinars and support via the ‘Parents at Work portal’
• Own your own growth by accessing an extensive online and facilitator led learning catalogue – even earn a MBA micro-credential via OptusU (University)
• Connect at work through one of our employee-led volunteer groups: Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans and Yarn Network
• Vibrant campus life and a variety of facilities including restaurants, cafes, gymnasium, GP, and post office.
• Easy travel to Sydney Campus: Macquarie University Metro Station (every 6-8 minutes); morning and afternoon!

Curious about our culture? Go behind the scenes with our people by searching #OptusLife on LinkedIn!

Intrigued but don’t tick every box? We are building our AI capabilities and value diverse perspectives. If you’re driven to join us on this journey, apply now – your passion matters more than a perfect match.

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email AccessibleRecruitment@optus.com.au along with your preferred method of contact and we will be in touch.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity.