Sr Product Manager – Gen/AI Training, Support & Migration Full-time

About the Role:

Grade Level (for internal use):
11
About the Role:

Job Title: Gen/AI Integration Specialist

Level 11

Location: Multiple (Europe, Middle East or South Africa)

The Gen/AI Integration Specialist at S&P Global plays a crucial role in integrating Gen/AI within content creation processes. This role collaborates tightly with content teams to analyze opportunities for AI application, guides the creation of effective prompts, and supports content creators as they transition into an AI-centric workflow. The role also focuses on promoting the use of GenAI and automation tools, within the business workflows and provides training and support on AI and GenAI capabilities for existing and new platforms and services.

The Team:

You will join a highly motivated team scaling innovation and building platforms for our Commodity Insight business lines including news, pricing, research and analytics. We use Agile methodologies to drive ongoing delivery work closely with business and technology partners to share knowledge, embrace change and implement best-of-breed technology.

Responsibilities and Impact:

This role understands in a deep way how the new Gen/AI technologies can be applied to create content, automate workflows, and improve data analysis. This vision, combined with the knowledge of the content creator’s internal processes and a desire to create seamless, integrated, efficient and high-value workflows for the business, will drive successful implementation of the new generation of content analysis and creation tools.

• Collaborate with content creators to identify and implement GenAI solutions, including writing of effective prompts and engaging GenAI to optimize content generation. This may potentially include developing complex prompts to enhance content quality and extract data to feed databases.
• Champion the adoption of GenAI tools across the company, including to senior leadership, with a focus on positive storytelling.
• Analyze and optimize key processes by understanding user needs and issues to design efficient and effective business workflows
• Model and encourage change management practices so that business teams are actively engaged in change, adopt new solutions or ways of working and improve the probability of a successful transition.
• Lead application training sessions and facilitate additional enterprise Gen/AI trainings to impacted groups.
• Create relevant, simply and concise training content and process documents that helps colleagues understand changes, tells a compelling story and enables effective sharing of information.

What We’re Looking For:

Basic Required Qualifications:

• Demonstrated experience in crafting prompts for generative AI, with a portfolio of examples ranging from simple to complex scenarios
• Bachelor’s degree in journalism, communications, computer science, or a related field preferred; equivalent practical experience will be considered.
• Strong understanding of natural language processing (NLP) and its application in creating effective AI prompts.
• Proficiency in a scripting language like Python to facilitate prompt development and testing.
• Proficient in training and change management to foster technology adoption.
• Excellent communication and collaboration skills to work effectively with diverse teams.
• Proficiency in the English language, writing and speaking.
• Ability to translate technical AI concepts into practical applications for non-technical teams.

Additional Preferred Qualifications:

• Practical experience with data analysis and AI-driven problem-solving techniques
• Familiarity with LEAN Six Sigma principles
• Experience in change initiatives

• Experience in content creation activities – researching, reporting and content analysis

About S&P Global Commodity Insights
At S&P Global Commodity Insights, our complete view of global energy and commodities markets enables our customers to make decisions with conviction and create long-term, sustainable value.

We’re a trusted connector that brings together thought leaders, market participants, governments, and regulators to co-create solutions that lead to progress. Vital to navigating Energy Transition, S&P Global Commodity Insights’ coverage includes oil and gas, power, chemicals, metals, agriculture and shipping.

S&P Global Commodity Insights is a division of S&P Global (NYSE: SPGI). S&P Global is the world’s foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the world’s leading organizations navigate the economic landscape so they can plan for tomorrow, today.

For more information, visit http://www.spglobal.com/commodity-insights.

What’s In It For You?

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

We’re more than 35,000 strong worldwide-so we’re able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world’s leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you-and your career-need to thrive at S&P Global.

Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Diversity, Equity, and Inclusion at S&P Global:
At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation – Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn’t stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all.

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.

US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law.

20 – Professional (EEO-2 Job Categories-United States of America), PDMGDV202.2 – Middle Professional Tier II (EEO Job Group), SWP Priority – Ratings – (Strategic Workforce Planning)