Sr. Director D&Ai Data Operations Management Full-time

Overview

This role will lead & support all global product teams in managing the data pipelines from source to target. PepsiCo currently has 120,000+ data pipelines across its digital landscape, this role will engage with all sector teams in supporting the global products & projects. This role will own ~10MM /year in sustain budget.

• Visionary Senior Director, Data Operations, to lead our growing data organization. In this role, you will play a pivotal role in maintaining the current environment(s) & data pipelines
• Partner in building the next generation Data & Analytics. platform(s), and leading a high-performing data operations team
• Oversee all aspects of data operations, from data ingestion and transformation to governance and security.
• Define and mature the full people, process and technology driven Data & Analytics platform technology strategy and cultural shift for PepsiCo IT to a world class data first organization working across all Sector Strategy & Transformation.
• Champion of PepsiCo’s Data & Analytics program and platform management supporting large scale global data engineering efforts parterning across Strategy & Transformation organization.
• Support Data & Analytics Technology Transformations to provide full sustainment capabilities across the PepsiCo Data Estate, including data platform management automation of proactive issue identification and self-healing abilities.
• The operational management of a wholistic Data & Analytics Technology Strategy for PepsiCo will be extremely complex considering the legacy technology estate at PepsiCo, tremendous growth in data volume across platforms along with the number of key stakeholders involved.
• Regular updates to Senior leadership (Sectors, Strategy & Transofmration leadership etc.) on Data & Analytics platform technology roadmap.
• The development of a new Data & Analytics Technology Transformation organization is a paradigm shift for PepsiCo IT due to the multi-decade reliance on internal PepsiCo Data Centers and legacy operating model.
• Effective management of a global team of internal and external Data & Analytics platform technologists while supporting SAP and data engineering efforts.

Responsibilities

• E2E Data operations and sustain – Testing and monitoring process to support global products and projects (cross sector) in partnership with Data Engineering teams.
• Data capture, Data Storage, Integration, Governance and Analytics responsibility in collaboration across organization.
• Day to Day – Data products support, service-level agreements (SLA), and clear definition to meet business demand. Engage with SME’s.
• Partner in work intake process and Agile management process for data platform teams. Lead strategy and direction and drive excellence for PepsiCo customers.
• Actively manage Senior/Executive level relationships up to CEO
• Strategic: Rapidly create and manage automation-based and structured processes.
• Collaborate with cross-functional teams to identify and resolve issues related to cloud infrastructure and data services.
• Develop and automate operational policies and procedures. Establish crisis management functions that ensure world class time to mitigate for service outages and incidents.
• Engage in SRE initiatives, Manage 24X7 support team with on call rotation – response to, mitigation of, root cause analysis and corrective actions.
• Develop and maintain strong relationships with the customer audience. Leverage your skills such as active listening, problem-solving, and being transparent to address difficult customer situations requiring you to set and manage customer expectations while maintaining a trusted customer.
• Enable a customer obsessed environment where team members can relentlessly champion and advocate for our customers.
• Build a team culture that thrives on customer obsession.
• Work collaboratively with wider PepsiCo colleagues to ensure your customer is delighted with their Azure cloud experience.
• Attract and build a diverse, high-performing team with capabilities needed to achieve current and future business objectives.
• Remove barriers to agility and enable the team to shift priorities quickly without losing productivity.
• Develop the appropriate organizational structure, resource plans and culture to support the business objectives and customer deliverables.
• Leverage your technical and operations expertise in cloud and high-performance computing to establish a solid understanding of the business, customers need, and ability to earn trust in relationships.

Compensation & Benefits

• The expected compensation range for this position is between $146,100 – $289,900.
• Location, confirmed job-related skills and experience will be considered in setting actual starting salary.
• Bonus based on performance and eligibility; target payout is 30% of annual salary paid out annually and an additional target payout of 15% of annual salary is paid out over 3 years following the end of the performance period.
• Long term incentive equity may be awarded based on eligibility and performance.
• Paid time off subject to eligibility, including paid parental leave, vacation, sick, and bereavement.
• In addition to salary, PepsiCo offers a comprehensive benefits package to support our employees and their families, subject to elections and eligibility: Medical, Dental, Vision, Disability, Health, and Dependent Care Reimbursement Accounts, Employee Assistance Program (EAP), Insurance (Accident, Group Legal, Life), Defined Contribution Retirement Plan.
• A company car and reimbursed mileage.

Qualifications

• 20+ years of technology work experience in a large-scale Global organization – CPG preferred.
• 15+ years of experience working within a cross-functional IT organization.
• 10+ years of experience in leadership/management experience.
• Excellent Communication: must have the ability to empathize with customers and convey confidence.
• Able to explain highly technical issues to varied audiences.
• Able to prioritize and advocate customer’s needs to the proper channels.
• Take ownership – Make it happen – Delight the customer.
• Customer Obsession: Passion for customers and focus on delivering the right customer experience.
• Growth mindset: Openness and ability to learn new skills and technologies in a fast-paced environment.
• Experience in a leadership role in technical support for mission critical solutions in an Microsoft Azure environment.
• Site Reliability Engineering experience with modern site reliability practices including automated remediation of issues, or improved scalability, etc.
• Experience driving Operational Excellence in operating large complex mission critical solutions.
• Significant experience in delivering large scale operational services in a complex-change environment.
• Critical Strategic thought leadership – business value focus: cost reduction/reduce costs.
• Critical Strategic thought leadership – Organization effectiveness: Increase flexibility / dynamic priorities
• Critical Strategic thought leadership – Operational effectiveness: increase delivery speed / reduce time
• Ability to create strategic plans spanning multiple time horizons and across multiple partner Teams.
• Ability to build cross-functional relationships through trust, respect, and partnership.
• Ability to discern perceived differing priorities between the business and IT, and identifying a path forward that is mutually beneficial.
• Experience in driving consensus around and across virtual teams and multiple functions through clear communication of vision and objectives, thorough planning, effective execution, and realization of desired benefits.
• Track record of consistently delivering excellent results in challenging and/or transformational environments.
• Experience working across the PepsiCo organization, ideally with multi-country or global implementation experience involving data.
• Knowledge of some of the key concepts around master data management, data standards, analytics, and digital transformation.
• Strong knowledge and understanding of data acquisition, data catalogues, data standards, and data management tools.
• Strong Communication Skills/Able to Persuade/Influence Others at all Organization Levels and the ability foster lasting partnerships.

Differentiating Competencies Required

• A fast and fearless leader, learner and team player that embraces a transformational mindset and company’s core values better, stronger, faster.
• Ability to identify patterns, process information quickly, and make decisions in a timely manner – analytical mindset.
• Ability to create new solutions to old problems, even when greeted with opposition – innovative mindset.
• Ability to greet each new day, project, escalation, or setback as an opportunity to improve – positive mindset.
• Effectively navigate situations requiring both persistence and flexibility to find collaborative solutions in a large CPG organization with team members throughout the world – Balance and Problem-Solving mindset.
• Ability to stand up for what is right and most advantageous for the company, its employees and its shareholders – fearless mindset

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

PepsiCo is an Equal Opportunity Employer: Female / Minority / Disability / Protected Veteran / Sexual Orientation / Gender Identity

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