Sr. Associate – Kore.AI developer Full-time

We are seeking a highly skilled Sr. Developer with 6 to 10 years of experience to join our team. The ideal candidate will have expertise in Kore Agent Assist and Kore.AI with a strong background in the Payer domain. This hybrid role requires a proactive individual who can work effectively in a day shift. The candidate will play a crucial role in developing and enhancing our AI-driven solutions contributing to the companys mission

Cognizant’s ‘Customer service Transformation’ team is part of Cognizant’s Enterprise Platform Services (EPS). This is transforming rapidly, thanks to expanding digital technologies, AI-driven self-service, and the adoption of cloud. Contact centers have re-shaped into experience centers that deliver pro-active, hyper-personalized services. At Cognizant, you will join a dynamic team that helps create a contact center that remodels traditional customer journeys, selects the right platforms and infuses next-gen technologies to drive better business outcomes for our clients.

Location: Illinois Or Remote. Candidate must be in the U.S

Experience: 6-10 Years

Salary and Other Compensation:

The annual salary for this position is between $85,000 – $115,000/Year depending on the experience and other qualifications of the candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program and stock awards, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Responsibilities

Develop and implement strategies that align with the companys overall goals and objectives.

Lead and manage a team of employees providing guidance and support as needed.

Ensure that projects are completed on time within budget and to the required quality standards.

Collaborate with other departments and stakeholders to ensure that business needs are being met.

Analyze data and make recommendations for improvements to processes procedures and systems.

Stay up-to-date with industry trends and best practices and apply this knowledge to drive innovation and growth.

Communicate effectively with employees stakeholders and customers both verbally and in writing.

Manage budgets and resources effectively ensuring that all expenditures are justified and aligned with company goals.

Ensure compliance with all relevant laws regulations and policies.

Help recruit develop and retain other Cognizant Consulting professionals both new hires and existing Cognizant consultants

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don’t just dream of a better way – we make it happen.
• We take care of our people, clients, company, communities and climate by doing what’s right.
• We foster an innovative environment where you can build the career path that’s right for you.

About us:
Cognizant is one of the world’s leading professional services companies, transforming clients’ business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Our commitment to diversity and inclusion:
Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.

Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.