Service Manager Conversational Artificial Intelligence Team Full-time

You Will

• Being part of the whole IT process by providing and developing cost-effective IT services contributing to the company service portfolio
• Participating in the definition of key indicators and relevant parameters of the service (costs, quality, capacity, business continuity, IT security…)
• Coordination of standard solutions and customer needs by managing both human and technical sources
• Coordination of continuous improvement in the service
• Engaging customers and clients relationships as well as supplier management
• Good understanding and communication with the project management and technical teams in order to satisfy client’s needs
• Taking turns on call duty

Your Skills a) Qualification, Certification and Experiences (education, passed PE, trainings, certificates, special IT skills, languages etc.)

• Higher education degree with technical / economical background and focus
• Process and Project Management and ITIL training / certification (desirable)
• Knowledge about Contact Center Solutions based on Cisco Infrastructure (desirable)
• Work experience in an international environment (desirable)
• Fluent English plus another language e.g. German, Italian, Spanish, French
• Minimum 5 years’ experience as Service Manager
• Past experience as contact center agent or team lead is a plus
• Experience working in complex IT development projects

b) Skills and Competencies (functional / technical / methodological / social skills, Allianz competencies)

• Agile knowledge
• Knowledge on contact center (desirable)
• Experience on Cloud and CAI platforms e.g. Cognigy (not mandatory)
• Customer Management
• Problem Solver

Your benefits:

• We offer a hybrid work model which recognizes the value of striking a balance between in-person collaboration and remote working incl. up to 25 days per year working from abroad
• We believe in rewarding performance and our compensation and benefits package includes a company bonus scheme, pension, employee shares program and multiple employee discounts (details vary by location)
• From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered
• Flexible working, health and wellbeing offers (including healthcare and parental leave benefits) support to balance family and career and help our people return from career breaks with experience that nothing else can teach

33278 | Ingeniería informática y tecnológica | Profesional / Senior | Non-Executive | Allianz Technology | Jornada completa | Indefinido About Allianz Technology Allianz Technology is the global IT service provider for Allianz and delivers IT solutions that drive the digitalization of the Group. With more than 12,000 employees located in 51 countries around the globe, Allianz Technology works together with other Allianz entities in pioneering the digitalization of the financial services industry.We oversee the full digitalization spectrum – from one of the industry’s largest IT infrastructure projects that includes data centers, networking and security, to application platforms that span from workplace services to digital interaction. In short, we deliver full-scale, end-to-end IT solutions for Allianz in the digital age.D&I statementAllianz Technology is proud to be an equal opportunity employer encouraging diversity in the working environment. We are interested in your strengths and experience. We welcome all applications from all people regardless of gender identity and/or expression, sexual orientation, race or ethnicity, age, nationality, religion, disability, or philosophy of life.Join us. Let’s care for tomorrow.You. IT