Senior software Engineer (AI/ML) Full-time

Come join our collaborative and creative group of AI scientists and machine learning engineers as a Sr ML Engineer! You’ll get to design and build AI systems that directly impact our customers via the Virtual Expert Platform (VEP). In this role, you’ll be designing, building, and deploying machine learning models in AI-native apps, using everything from analytical algorithms to deep learning and generative AI. We’re excited for you to join us and do some seriously amazing work.

The team is at the heart of connecting our customers with expert guidance across all our products – QuickBooks, TurboTax, Mailchimp, and Credit Karma. You will build solutions that are at the heart of multi-billion-dollar Services businesses (e.g., QuickBooks Live, TurboTax Live), enhance Customer Success through AI and human expertise. The solutions leveraging AI and GenAI will involve forecasting, capacity planning, optimization, variance analytics recommendation systems and decision systems.

Responsibilities

• You’ll be expected to help conceive, code, and deploy machine learning and forecasting models at scale using the latest industry tools.
• Discover data sources, get access to them, import them, clean them up, and make them machine learning-ready via data wrangling and feature engineering.
• Develop and maintain web services for the AI team orchestrating various ML functions.
• Partner with data scientists to understand, implement, refine and design machinelearning and other algorithms.
• Work cross functionally with product managers, data scientists and product engineers, and communicate results to peers and leaders.
• Explore new technology shifts in order to determine how they might connect with the customer benefits we wish to deliver