Senior Director, AI & Gen AI Full-time

About TELUS Digital Experience & WillowTree

TELUS Digital (NYSE: TIXT) focuses on the value of human connection to design, build, and deliver high-tech, high-touch customer experiences powered by next-gen digital solutions. With almost 75,000 team members and delivery centers across 30 countries in North and Central America, Europe, Africa, and Asia, TELUS Digital + WillowTree empowers customer experience innovation through digital enablement, spirited teamwork, agile thinking, and a caring culture that puts customers first. The company’s solutions cover customer experience, content moderation, digital transformation, IT lifecycle, advisory and digital consulting, risk management, and back-office support. Fueling any stage of company growth, TELUS Digital partners with some of the world’s most disruptive brands from fast-growing tech, financial services and fintech, games, travel and hospitality, healthcare, and ICT industries. The company serves clients in over 50 languages. Learn more at: https://telusdigital.com/

In January 2023, WillowTree was acquired by TELUS Digital (Symbol: TIXT), a leading provider of next-generation digital customer experience (CX) solutions for global and disruptive brands. The combined firm brings an unparalleled ability to deliver seamless, trusted, digitally-enabled experiences across any channel a customer might choose – including mobile apps, websites, voice UI, chatbots, email, customer service agents, and retail associates.
Location

This role will have the option to be in a Work From Near (Hybrid) capacity based out of one of our offices OR in a Work From Anywhere (Remote) capacity with travel to clients and WillowTree offices expected.
The Opportunity

As the Senior Director, AI & Gen AI, you will lead the current Global AI & Gen AI practice across multiple geographies, driving the strategy, growth, and delivery of data-driven solutions for clients, leveraging data science, AI & Gen AI technologies. As the Practice Leader, you will lead a team of data science, machine learning, and Gen AI professionals, ensure client satisfaction, and manage the practice’s revenue and profitability. You will have the opportunity to lead and shape a high-impact, rapidly growing AI & Gen AI practice.
Responsibilities

• Define global AI & Gen AI vision, product, technical strategy, and framework. Develop and execute the overall strategy for the services, aligning with company goals and market trends
• Sell and deliver complex and innovative AI & Gen AI projects for our clients, ensuring high-quality and timely delivery
• Lead and mentor a team of data scientists, machine learning engineers, Gen AI engineers, conversational AI experts, and LLM experts. Foster a culture of innovation, continuous improvement, and professional growth within the practice
• Lead and manage multidisciplinary teams, with a focus on driving collaboration, innovation, and continuous improvement
• Serve as a trusted advisor to senior client stakeholders, guiding them on leveraging Ai & Gen AI to drive business outcomes. Ensure high levels of client satisfaction through quality delivery and strong partnerships
• Identify opportunities to grow the practice, working closely with sales teams to build relationships with new and existing clients. Lead efforts to create innovative solutions that meet clients’ AI and Gen AI needs
• Lead the expansion of the global AI & Gen AI practice through the recruitment and coaching of global talent
• Establish and refine processes to improve operational efficiency, service delivery, and overall practice performance. Implement best practices, frameworks, and accelerators.
• Stay at the forefront of AI & Gen AI advancements, incorporating emerging technologies such as AI, machine learning, and cloud solutions into practice offerings
• Contribute to thought leadership initiatives, such as publishing articles and speaking at industry events

Competencies

• 10+ years of experience in data and AI services and 1+ years in Gen AI services, with a proven track record in leading machine learning projects, managing cross-functional teams, and delivering successful data transformation projects
• Proven leadership experience in data and AI, or a related role, with a strong background in designing and implementing data science solutions
• Prior experience leading client data technical engagements across data engineering, data science, AI, and Gen AI workstreams
• Strong leadership and proactive communication to coordinate with the project teams and other internal stakeholders
• Experience with delivering solutions on major cloud platforms, data science tools, and Gen AI technologies
• Experience leading and managing large multidisciplinary teams, with a focus on driving collaboration and continuous improvement. Proven ability to recruit, develop, and mentor geographically dispersed teams – and win together
• Strategic mindset with a proactive approach to identifying opportunities for leveraging data to drive business outcomes
• Strong business acumen, with experience in managing P&L, revenue growth, and client engagements
• Proven ability to be successful in an innovative, global organization, and to proactively enlist commitment from peers in delivering consulting solutions

Bonus Points

• Master’s degree in Computer Science, Data Science, or similar, and/or professional certifications or accreditations in AI, or related field
• Experience that spans across consulting, agency, and client-side roles

Why WillowTree?

We offer a place to be yourself.

Our differences, both visible and invisible, benefit our teams, our communities, and the products we craft. That’s why WillowTree strives to build a team with diverse backgrounds, skills, and perspectives. You’ll work hard here; however, we’ll balance that with a culture that supports your growth and cares about your well-being. We’re committed to creating an environment of inclusion – a place where every Tree can thrive.

We want you to reach your fullest potential and part of your professional development at WillowTree will include dedicated time to innovate on passion projects and an annual stipend to fund your professional pursuits.

WillowTree upholds our core values in every aspect of our work. We promote safe and inclusive work environments and maintain a drug-free workplace. We celebrate our differences and provide equal employment opportunities to all team members and applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Diverse teams build better products. We acknowledge that the tech industry especially lacks opportunity for those who are of non-traditional backgrounds and in underrepresented groups. In order to create the best products for everyone, we know that it’s important for our team to reflect the diversity of our users, and we are committed to being the change we want to see.