Microsoft Azure AI Customer Success Manager (German speaker) Full-time

Join our team of AI customer success experts and help customers accelerate their AI projects and usage of Azure AI

Responsibilities

• Engage with customers who are consuming Azure AI solutions and provide them with technical guidance, best practices, and proactive support
• Identify customer scenarios, AI usage blockers, and AI growth accelerators and provide feedback to the product and engineering teams
• Collaborate with account teams, partners, and other CSMs to drive customer success and adoption of Azure AI
• Develop and deliver customized AI workshops, demos, and presentations to showcase the value and capabilities of Azure AI
• Stay up to date with the latest AI trends, technologies, and solutions and share insights and learnings with the AI community
• Technical Acumen: Apply deep technical knowledge and customer insights to create a modernization roadmap. Architect solutions to meet business and IT needs, ensuring technical viability of new projects and successful deployments, while orchestrating key resources and infusing key Infrastructure technologies
• Conduct demos on how to use and how to implement AI
• High level design with customer of AI architecture – based on the customer’s needs, recommend specific Azure AI services and OpenAI offerings.

Basic Qualifications

• 3+ years of experience in technical sales, consulting, or customer success roles
• 1+ years of experience or understanding of Azure AI services, tools, and frameworks, such as Cognitive Services, Machine Learning, Bot Framework, and Azure Databricks
• AZ-305 and/or AI-900 certified
• Excellent communication, presentation, and interpersonal skills with the ability to explain complex AI concepts and solutions to technical and non-technical audiences
• Passion for AI and customer success and the ability to work independently and as part of a team

About Accenture:

Accenture is a leading global professional services company that helps the world’s leading

businesses, governments and other organizations build their digital core, optimize their

operations, accelerate revenue growth and enhance citizen services-creating tangible value at

speed and scale. We are a talent- and innovation-led company with 742,000 people serving

clients in more than 120 countries. Technology is at the core of change today, and we are one of

the world’s leaders in helping drive that change, with strong ecosystem relationships. We

combine our strength in technology and leadership in cloud, data and Al with unmatched

industry experience, functional expertise and global delivery capability. We are uniquely able to

deliver tangible outcomes because of our broad range of services, solutions and assets across

Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities,

together with our culture of shared success and commitment to creating 3600 value, enable us

to help our clients reinvent and build trusted, lasting relationships. We measure our success by

the 3600 value we create for our clients, each other, our shareholders, partners and

communities. Visit us at www.accenture.com.

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Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

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