Bring the ContactOne AI solutions to the next level by understanding problems and integrating new solutions! ContactOne is the one place to go for SwissRe employees and SwissRe clients which makes it quick and easy to get what they need from the Group (this includes client-facing solutions and services from Information Technology, Corporate Real Estate & Services, Human Resources, Communications, Global Business Services, Legal & Compliance).
About the Role
We are looking for a new team member with strong expertise in all aspects of machine learned models and generative AI, in particular large language models (LLMs).
Now we are working with the Azure OpenAI service and GPT4 and GPT3.5 to get on top of our complex content landscape. We are also looking into the developments with Copilot and ServiceNow NowAssist. We are using these approaches with the aim to boost our virtual agent, who helps to answer questions from employees worldwide and avoids, that unnecessary tickets are created. The AI space is moving and changing fast, if you’re ready to move fast, then this is your job!
The ideal candidate has a track record on using their skills to support and enhance business processes and outcome. They are strong in communication and eager to extend their competencies, both technical and regarding collaboration with colleagues.
Key resposibiltiies:
About the Team
You’ll be part of the global Contact One Customer Service team, where we use AI and digital tools to simplify services for our clients. Our goal is to provide top-notch customer experiences. Our external clients and employees can reach us through the Contact One portal, chat, phone, and email. Digital Customer Service brings together various knowledge sources to offer consistent, context-aware support across all channels. We’re creating Contact One as a one place to go, with quick and easy access to support daily operation.
The Business Engineering & Architecture Team works in an agile way, helping all Contact One Product Areas to reach their objectives. We utilize the ServiceNow platform and its applications in IT Service Management, IT Operations Management, Customer Service Management, Facility Management, and more.
About You
The ideal candidate has a track record on using their skills to support and enhance business processes and outcome. They are strong in communication and eager to extend their competencies, both technical and regarding collaboration with colleagues. They enjoy discovering and understanding business goals, crafting scalable solutions, and working on them self-sufficiently.
Essentials
Nice to haves
The minimum gross monthly base salary for this role is 2 300 EUR full time. Our final offer to you will be set up fairly, considering the skills and experience that you bring to the Swiss Re Group. You can look forward to extra rewards and benefits including an attractive performance-based bonus.
This job offer is suitable for people who have been impacted by the invasion of Ukraine.
We provide feedback to all candidates via email. If you have not heard back from us, please check your spam folder.
#LI-Hybrid
About Swiss Re
Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime. Combining experience with creative thinking and cutting-edge expertise, we create new opportunities and solutions for our clients. This is possible thanks to the collaboration of more than 14,000 employees across the world.
Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. We embrace a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work and their passion for sustainability.
Keywords:
Reference Code: 130127
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