Global AI Data Service Process Operation Manager, Trust and Safety Full-time

Responsibilities

About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok’s global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us?
Creation is the core of TikTok’s purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy – a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That’s how we drive impact – for ourselves, our company, and the communities we serve.
Join us.

About Trust & Safety
Our Trust & Safety team’s commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

What will I be doing?
The AI Data Service and Operations (ADSO) team is responsible for AI Data Service and Operations team under Trust and Safety, mainly providing safety and non-safety data annotation services and search operation services for all of the company’s international products, which can also help international products build their own data ecological security.

The efficiency process and services (EPS) team acts as a program manager, which will take on different responsibilities and functions under different stages and structures of the team. From the perspective of efficiency improvement and process optimization, we hope to help you solve some problems or push some things together through but not limited to the following scenarios.

It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance.
This may occur in the form of images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals.

Responsibilities
1. Responsible for the full life cycle management of key projects of the AI data service team, able to deliver the project on time with high quality. Able to analyze project delivery and efficiency through quantitative and qualitative analysis.
2. Work closely with AI data service business teams, providing full-cycle plans and solutions for their quality, efficiency, training and operation process according to their development phase and strategy. Continue to improve process and management efficiency.
3. Understand the front-line team of AI data service deeply, proactively dig out the pain points of front-line roles and team management, improve and align the front-line management process from an overall perspective, and solve delivery problems.
4. Continuously discover and analyze the optimization points in teams, businesses, and projects from the perspective of users, coordinate upstream and downstream resources, formulate complete plans, and promote efficient implementation and high-quality operation of solutions.

Qualifications

Minimum Qualifications
– Bachelor’s degree or above
– At least 2 years experience in end to end project management, preferably in an internet or related industry
– Proven experience in large scale process improvement
– Strong data analysis experience; strong ability to use data to make business decisions
– Goal-oriented, possess a sense of project ownership, user thinking, process and management optimization
– Good communication (both written and spoken) skills in English and Mandarin (to work with external mandarin speaking stakeholders)
– Strong stakeholder management experience, with experience in working with regional/global teams

Preferred Qualifications
– Familiar with office software such as Excel, Word, etc.
– Familiar with data analytics tools such as SQL, PowerBI, Tableau, etc
– Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role.
– Your resilience and commitment to self-care to manage the emotional demands of the role.

Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee’s journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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