Customer Success Manager (Data Privacy & AI) Full-time

About the Company

Our client is a profitable Enterprise SaaS company specializing in data privacy and security. With a powerful Data Privacy Governance platform that leverages patented AI technology, they are revolutionizing customer data protection for Fortune 1000 organizations. This innovative solution ensures seamless compliance with GDPR, CCPA, and other privacy regulations, while offering unified consent and preference management APIs for efficient data handling across multiple channels.

• Office Location: Falls Church, VA (hybrid 3 days per week)
• Product: AI-powered privacy compliance and data governance platform
• Target Market: Mid-Market and Large Enterprises

Our client’s mission is to contribute to a better society by advocating for proper data protection legislation, responsibly safeguarding customer data, preserving individual privacy rights, and enhancing trust between businesses and consumers through greater transparency.

What You’ll Do

• Onboarding new customers and ensuring successful implementation of solutions
• Developing and maintaining strong relationships with assigned accounts
• Providing product training and support to customers
• Monitoring customer health and addressing issues proactively
• Collaborating with internal teams to improve customer experience
• Tracking and reporting on key performance metrics

What You Bring

• Bachelor’s degree in Business, Computer Science, or related field
• 3-5 years of experience in customer support, customer success or account management in Enterprise SaaS or technology companies
• Strong interest in privacy and knowledge of regulations (GDPR, CCPA, etc.)
• Excellent communication and interpersonal skills
• Problem-solving and analytical abilities
• Ability to work from the office in Falls Church, VA, 3 times per week

Key Success Drivers

• High ethical standards, honesty, and transparency
• Proactive, energetic, involved in company life, and provides feedback
• Customer-centric approach
• Comfortable working in a fast-changing startup environment
• Commitment to data privacy

Why Join?

• Competitive salary: $85,000-$105,000 per year (negotiable depending on your experience)
• Comprehensive medical benefits: 100% company-paid medical, dental, and vision coverage for employees and 50% for families
• 401(k) plan with a match program
• Work-life balance with a hybrid schedule (3 days per week) and paid vacation
• Company-paid life insurance coverage
• Tuition reimbursement program
• Rapid career growth opportunities (Director of Customer Success)
• Collaborative company culture and supportive, inclusive environment
• Company-paid events, celebrations, and in-office dinners
• Opportunity to make a significant impact in the field of data privacy and AI

Interviewing Process

• Level 1 – Virtual interview with the Hiring Manager (General fit)
• Level 2 – On-site interview in the office (Skills Assessment)
• Reference and Background Checks: conducted after successful interviews
• Job Offer: provided to the selected candidate

We are proud to be an equal opportunity workplace and are committed to equal employment opportunity regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity, or expression, sexual orientation, or any other characteristic protected by applicable federal, state or local law.