Customer Engineering Manager, AI, Google Cloud (English, Korean) Full-time

Minimum qualifications:

• Bachelor’s degree in Computer Science or a related technical field or equivalent practical experience.
• 10 years of experience with cloud native architecture in a customer-facing or support role.
• Leadership experience, such as people management, team lead, mentorship, or coaching.
• Ability to communicate in English and Korean fluently as this is a customer-facing role that requires interactions in English and Korean with local stakeholders.

Preferred qualifications:

• Experience with architecting and developing software for scalable, distributed systems, including data platform, Artificial Intelligence (AI)/Machine Learning (ML) and infrastructure.
• Experience with big data and machine learning frameworks such as TensorFlow, PyTorch, or scikit-learn.
• Experience as a Pre-Sales Manager or a people manager in a technical customer-facing role within a professional services or Sales Engineering team.
• Experience managing a team through business processes, operations and career development, including account mapping, goal setting, quarterly/annual performance management, and managing sensitive information.
• Experience engaging with, and presenting to, technical stakeholders and executive leaders both verbally and in report writing.

About the job

The Google Cloud Platform team helps customers transform and build what’s next for their business – all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers – developers, small and large businesses, educational institutions and government agencies – see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

In this role, you will lead a team to engage with business prospects, named accounts, and channel partners in understanding and assessing customer requirements. You will prepare and present demonstrations of Google’s Cloud technologies and address technical objections that arise. You will lead efforts to drive solution innovation, working across the organization to identify the right assets and tools to drive customer adoption. You will manage a diverse team of engineering professionals. You will maintain the technical expertise to engage directly with prospects and work cross-functionally.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

• Lead a team of Customer Engineers and build an inclusive and growing culture. Focus on talent strategy and skills development to deliver on successful cloud transformation outcomes for our customers and accelerate business goals for the territory.
• Foster partnerships with key customers across the book of business. Provide leadership related to cloud, transformation and relevant industry trends.
• Partner with Google Cloud Sales leadership to define technical go-to-market strategies and execution plan for the team’s book of business.
• Lead technical initiatives, balancing operational excellence with tactical goals. Facilitate workload and opportunity reviews, providing insights into technical agreements and migration strategies.
• Work cross-functionally across Google, our partners, and your team to resolve technical roadblocks including capacity needs, constraints and product issues affecting customer satisfaction.