Customer Engineer Manager, AI/ML, Retail, Google Cloud Full-time

Minimum qualifications:

• Bachelor’s degree in Computer Science, Mathematics, a related technical field, or equivalent practical experience.
• 10 years of experience building or leveraging Machine Learning (ML) models
• 2 years of experience managing a technical team in a cloud computing environment, or a similar customer-facing role.
• Experience building or leveraging ML solutions and developing applications using Artificial Intelligence (AI) frameworks and methods.

Preferred qualifications:

• Experience with software lifecycles, building tools, and architecting and developing software for scalable, distributed systems, including data platform, AI/ML and infrastructure.
• Experience as a Pre-Sales Manager or a people manager in a technical customer-facing role within a professional services or Sales Engineering team.
• Experience managing a team through sales processes, operations and career development, including account mapping, quota setting, quarterly/annual performance management, and managing sensitive information.
• Experience engaging with, and presenting to, technical stakeholders and executive leaders, including tailoring and delivering compelling messages by audience, asking strategic questions, and leading conversations that drive business opportunity.

About the job

The Google Cloud Platform team helps customers transform and build what’s next for their business – all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers – developers, small and large businesses, educational institutions and government agencies – see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

As a Head of Customer Engineering (CE), you lead customer engineering teams and deploy a team of subject matter experts responsible for working alongside customers to provide trusted technical and solution advice to accelerate workload migration and remove technical impediments.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

The US base salary range for this full-time position is $181,000-$257,000 bonus equity benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google .

Responsibilities

• Lead a team of Customer Engineers and build an inclusive and thriving growth culture. Deliver successful cloud transformation outcomes for customers and accelerate business goals for your territory.
• Foster strong partnerships with key customers across the book of business. Provide leadership related to cloud, transformation and relevant industry trends.
• Partner with Google Cloud Sales leadership to define technical Go-To-Market (GTM) strategies and execution plan for the team’s book of business.
• Balance technical leadership with operational excellence, lead workload and opportunity review meetings and provide insight into how to achieve a technical agreement and migration strategy, work with customers, partners, and prospects.
• Work cross-functionally across Google, partners, and your team to resolve technical roadblocks including capacity needs, constraints and product challenges affecting customer satisfaction.