Cloud Solution Architect Manager – Data & AI Full-time

With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products, services, and partnerships. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.

In the Customer Success team, we are looking for people with a passion for delivering customer success. As a Cloud Solution Architect Manager, you will run a team who enable customers to achieve their outcomes, based on their investments in Microsoft technology. Leveraging your leading technical team’s expertise, you will drive the team to ensure customers get value from their MS investments. Microsoft aspires to help our customers architect and deploy first class cloud infrastructure solutions in Azure by applying scalable best practices in the cloud with Cloud Adoption Framework (CAF) and Well-Architected Framework (WAF). Azure is the most comprehensive, innovative, and flexible cloud platform today and Microsoft is hiring professionals that will drive customer cloud adoption within the most important companies in the market. This role is flexible in that you can work up to 50% from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities:

In the new era of AI, Microsoft is at the forefront of innovation, providing technologies that empower organizations to transform their businesses. With Azure AI, we offer scalable, reliable, and flexible cloud infrastructure that enables streamlined operations and enhanced performance for applications on Azure. Our solution portfolio allows us to deliver comprehensive solutions that drive customer success.

In this role, you will be instrumental in leveraging our technology at the customer as the foundation for building sustainable value with AI, guiding customers through their digital transformation journey.

Key Responsibilities:

People Management

Managers deliver success through empowerment and accountability by modeling, coaching, and caring.

• Model – Live our culture; Embody our values; Practice our leadership principles
• Coach – Define team objectives and outcomes; Enable success across boundaries; Help the team adapt and learn
• Care – Attract and retain great people; Know each individual’s capabilities and aspirations; Invest in the growth of others

Customer Centricity:

Lead your team with a customer-first approach, ensuring that all engagements deliver exceptional value and satisfaction. Build and maintain strong relationships with key technical leaders at our customers to understand their needs and become their trusted advisor in leveraging AI technologies.

Business Impact:

Drive business value for our customers through the strategic use of Microsoft technology and expertise, particularly in Data&AI. Empower your team to accelerate consumption.

Technical Leadership:

Guide your team in understanding complex customer/partner requirements and technology needs, with a special focus on Data&AI. Foster an environment of continuous learning and innovation, enabling your team to provide cutting-edge Data&AI solutions and become leaders in the field.

Qualifications:

Required/Minimum Qualifications

• Bachelor’s Degree in Computer Science, Information Technology, Engineering or related field AND several years experiencein cloud technologies, information technology (IT) consulting, software development, technology solutions, architecture

  or related fields.

• Proven experience in leading data-driven projects and teams, with a strong understanding of data governance, data quality, and data lifecycle management
• Multiple years of people management experience, including managing teams of data analysts, data scientists, and/or data engineers.

Additional or Preferred Qualifications

• Technical Certification in Data Management (e.g., Certified Data Management Professional, Microsoft Certified: Azure Data Scientist Associate, Azure Data Engineer Associate).
• Experience with cloud-based data services (e.g., Azure Data Lake, Azure Synapse Analytics, Azure Databricks).
• Strong analytical and problem-solving skills with the ability to apply data management techniques to solve complex business problems.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.