Azure-AI-Customer Success Manager Senior Analyst Full-time

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Song, Technology and Operations services – all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.

In today’s business environment, growth isn’t just about building value-it’s fundamental to long-term business survival. So how do organizations sustain themselves? The key is a new operating model-one that’s anchored around the customer and propelled by intelligence to deliver outstanding experiences across the enterprise at speed and at scale. You will deliver breakthrough business outcomes for clients-by harnessing talent, data and intelligence to redefine their operating models.

Within Operations, we are growing our Digital Inside Sales (DIS) team. Our groundbreaking approach to sales brings clients the right combination of trusted technical sellers and innovative technology, powered by data and insights.

As an Azure-AI Customer Success Manager Senior Analyst, you will play a critical role in ensuring the success and satisfaction of our clients by effectively managing accounts and engaging in high-level and deep conversations regarding Azure AIThis role requires a strong executive presence, exceptional emotional intelligence, a passion for learning technology, and the ability to communicate complex concepts to clients in a clear and concise manner. The ideal candidate will possess strong conversational and account management skills, along with a high aptitude for cloud-based AI solution architecture.

Key Responsibilities:

• Engage with customers who are consuming Azure AI solutions and provide them with technical guidance, best practices, and proactive support.
• Identify customer scenarios, AI usage blockers, and AI growth accelerators and provide feedback to the product and engineering teams.
• Collaborate with account teams, partners, and other CSMs to drive customer success and adoption of Azure AI
• Develop and deliver customized AI workshops, demos, and presentations to showcase the value and capabilities of Azure AI
• Stay up to date with the latest AI trends, technologies, and solutions and share insights and learnings with the AI community.
• Technical Acumen: Apply deep technical knowledge and customer insights to create a modernization roadmap. Architect solutions to meet business and IT needs, ensuring technical viability of new projects and successful deployments, while orchestrating key resources and infusing key Infrastructure technologies
• Conduct demos on how to use and how to implement AI.
• High level design with customer of AI architecture – based on the customer’s needs, recommend specific Azure AI services and OpenAI offerings.

This is a hybrid role based in Atlanta, GA

Basic Qualifications:

• 2+ years of experience in technical sales, consulting, or customer success roles
• 1+ years of experience working with Azure AI services, tools, and frameworks, such as Cognitive Services, Machine Learning, Bot Framework, and Azure Databricks
• AZ-305 and/or AI-900 certified.

Preferred Qualifications:

• 3+ years of experience in technical sales, consulting, or customer success roles
• Track record of building deep technical relationships with senior IT execs in large or highly strategic accounts.

Pay Transparency Info for Job Postings:

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, Maryland, New York or Washington as set forth below.
We accept applications on an on-going basis and there is no fixed deadline to apply.

Information on benefits is here.

Role Location Hourly Salary Range

California $28.17 to $63.94

Colorado $28.17 to $55.24

District of Columbia $30.00 to $58.85

New York $26.11 to $63.94

Maryland $26.11 to $51.15

Washington $30.00 to $58.85

Pay Transparency Info for Salary Range Request from Employee or Candidate:

Accenture offers competitive pay to ensure that our people are compensated fairly and equitably. Compensation varies depending on a wide array of factors, which may include office location, role, skill set, level and experience. Generally, Accenture does not disclose base pay range information to our people unless required by law. Based on where you are located, you are not entitled to such information at this time.

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