AI for HR Governance, Risk, and Compliance (GRC) Manager Full-time

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today – ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

The Governance Risk Compliance (GRC) supports the newly established AI Governance Committee within the Global People team. This is a pivotal role to ensuring the organization’s adherence to regulation and internal policies, managing risk, and maintaining a robust AI for HR governance framework. Responsibilities include guiding and supporting the assessment and mitigation of risk in AI for HR use cases, monitoring compliance with applicable AI laws and regulations, and assisting in the development of strategies to enhance AI for HR governance practices

Key Roles and Responsibilities

• Develop, enable, and ensure execution of AI risk assessments and evaluation of incoming HR vendor products and internal custom AI development in partnership with Enterprise GRC teams
• Provides guidance and support to the Digital Technology team and internal AI governance teams to ensure AI for HR GRC requirements are represented in ServiceNow’s AI compliance and AI inventory tools
• Partner with technology, research, and GRC teams to expand, monitor, and maintain the Global People team’s methodologies and technical capabilities for detecting, mitigating, and eliminating bias within AI models
• Review governance, risk, and compliance policies and procedures and partner with relevant teams to update/supplement for HR AI use case
• Support the governance, risk, compliance, and legal teams in the drafting, maintaining, and updating AI use policies and procedural documents
• Support the Global People product tech development lifecycle through evaluating AI use cases, guiding the risk assessment and mitigation processes, and supporting audit activities
• Administer internal reviews, Prepare AI governance, risk, and compliance reports, and advise on risk mitigation measures
• Plans, manages, and organizes AI GRC activities for the Global People team
• Supports the development and maintenance of broader governance, risk, and compliance functions within the Global People team
• Support internal audit processes conduct internal audits and reviews at regular intervals to ensure that compliance procedures are regularly followed
• Partner with and support enablement and compliance functions through the creation of workshop and training materials to ensure employees are knowledgeable on the organization’s AI policies, regulations, and processes
• Stay up to date on ever changing AI regulatory landscape and ensure Global People AI strategy maintains alignment

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
• 10+ years working in a risk or compliance role focused on HR technology
• Solid understanding of current AI technology landscape and capabilities
• CCEP, NIST, or ERM certifications
• Experience building up a governance, risk, or compliance program is preferred
• Risk Management: actively identifying and mitigating potential compliance risks, assess their impact, and develop strategies to mitigate them
• Regulatory Knowledge: Extensive knowledge of both AI and HR regulatory landscape internationally
• Collaboration: Designs and drives governance strategy in partnership with key leaders
• Ethical Decision Making: Analyzes situations and make decisions aligned with the company’s and external ethical code and expectations in the AI space
• Investigative Skills: Conducting thorough investigations into risk and compliance issues, gathering evidence, and documenting findings
• Attention to detail: Carefully reviewing documentation and data to ensure accuracy and compliance with regulations
• Leadership and influence: Promoting a culture of ethical conduct by setting a positive example and encouraging ethical behavior within the organization.

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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