WW Channel Sales – AI/ML Program Manager Full-time

Summary
Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there’s no telling what you could accomplish!

Apple’s WW Channel Sales Programs (CSP) organization focuses on developing and deploying worldwide sales programs and standard processes to deliver an extraordinary customer experience in the channel and drive Apple Channel sales. With deep functional expertise in digital, physical, and people enablement spaces, our WW CSP team closely collaborates with many cross-functional groups at worldwide and regional levels.

We are looking for candidates to Program Manager the development and roll-out of a new generation of AI/ML tools to enhance customer experience and sales of our channel partners.

The candidate should have a passion for Apple, technology, operations, and the customer experience. The successful candidate will have a strong work ethic and the ability to prioritize effectively and work independently. Being self-disciplined and proactive is a must for this position.

Description
– Lead the development and implementation of a project delivery framework for CSO’s Next Generation AI/ML physical and digital programs

– Develop deep understanding of CSO processes and operational understanding of CSO Programs

– Lead end-to-end engagement plan for our Channel Next Generation AI/ML Programs, engaging cross functionally with the CSO Product team, CSO Programs team and Geo teams.

– Lead all geo and partner related aspects of the Next Generation AI/ML Programs, from the earliest stages of pilot through to all subsequent expansion waves.

– Work cross functionally to deliver all vital program sell-ins with the geos and partners.

– Manage all geo-facing operations projects, setting priorities with measurable objectives, monitor and report on process, progress, and results. This would include establishing a scalable support model with geos, measuring the health of the program/product through ticket volumes & feedback loops, and tracking all hardware.

– Lead the roll out strategy and co-develop RTM, partner and POS expansion proposal with geo leads.

– Partner closely with Consumer Sales Enablement team on the staff training and communications plan – both delivering training sessions and driving staff engagement.

– Ensure leadership, as well as key partners, have consistent access to and understanding of progress, roadblocks, and reporting against key turning points and goals.