[TIG – AI] Content Moderator Portuguese/English – Pradera GT Full-time

Description and Requirements

The Content Moderation Representative – Trilingual will be responsible for visually navigating, labeling, and reviewing images, video, accounts, and text-based content, ensuring that it is in conjunction with client policy.

Main Responsibilities:

• Develop a solid understanding and application of Social Media moderation rules and guidelines.
• Review uploaded content and take applicable actions to approve, disapprove, or escalate any content, by marking and categorizing all videos according to the policies
• Show appropriate judgment in alerting Sr. mods and leads to escalate any sensitive content that requires further action.
• Aid in reporting inappropriate use of Social media content on off-site platforms.
• To perform any other tasks, duties, or services requested by his/her immediate superior.
• Staying up to date with the latest cultural global updates and trends

Specific Qualifications:

• Highly developed sense of integrity and commitment to community safety.
• Demonstrated passion for excellence with an understanding their actions impact not only single users but an entire online community.
• Ability to communicate clearly and professionally, both verbally and in writing.
• Has “thick skin” and can handle reviewing a wide variety of content/text.
• Has a pleasant, patient, and friendly attitude.
• Strong self-organization, decision-making, and analytical abilities.
• Strong communication and listening skills
• Willingness to work a flexible schedule, including weekends, evenings, and overtime
• Possess a strong work ethic and team player mentality.
• Attention to Detail – Focused on visual details and time management
• Drive for Results – This role will bring a strong level of ownership/accountability for your success in reaching your targets daily. You will achieve your daily productivity while ensuring high quality in each case you review.

Education / Experience and Knowledge

• Highschool degree
• Excellent verbal and written communication.
• Knowledge and use of Internet search.
• Experience and/or knowledge of BPO industry – Desirable
• English and Portuguese -B1 and above
• Oral and written comprehension
• Appropriate usage of language
• Brazilian knowledge market
• Ability to work in a fast-paced and dynamic environment and stay updated on changing policies
• Schedule: 6 AM to 3 PM (Weekends and national holidays off).

Requirements:

• Availability to work on-site

TELUS Digital Guatemala is a company that offers equal opportunities for everyone. We seek an inclusive work environment, where all qualified applicants will receive consideration for employment without discrimination based on any element of diversity.

Additional Job Description

The Content Moderation Representative – Trilingual will be responsible for visually navigating, labeling, and reviewing images, video, accounts, and text-based content, ensuring that it is in conjunction with client policy.

Language Reference English Portuguese

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world’s largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service – all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.