[TIG – AI] Content Moderator English – Pradera GT Full-time

Description and Requirements

TELUS Digital is seeking Content Moderators with LATAM Spanish native-speaking fluency to assist in the development of AI technologies by reviewing, analyzing, and labeling a variety of content that might include sensitive content. Your expertise will contribute to the continuous improvement of our language model’s performance, ensuring its effectiveness across a wide range of applications.

Role Responsibilities:

• Develop a solid understanding and application of Content moderation rules and guidelines
• Review uploaded content and take applicable actions to label or escalate the content.
• Develop and maintain a comprehensive knowledge of biases, and cultural considerations associated with sensitive content.
• Analyze model outputs for potential biases, offensive language, or inappropriate responses
• Fact-check and verify information to ensure the credibility and reliability of the content.
• Participate in regular training progress reviews and provide input for continuous improvement.

Skills & Competencies:

• Developed sense of integrity and commitment to community safety.
• Demonstrated passion for excellence with an understanding their actions can impact the community.
• Solid team player and collaboration skills.
• Attention to detail and time management skills.
• Responsible, punctual and open to feedback.
• Quick learner and flexible to changes.
• Strong understanding of cultural sensitivity, ethical considerations, and potential biases related to language generation.
• Ethical mindset and a commitment to ensuring responsible AI practices, particularly in dealing with sensitive and controversial topics.

Requirements:

• Native Spanish speaker – Excellent verbal and written communication.
• B2 English level

  Oral and written comprehension

  Appropriate usage of language

• Strong organizational skills to manage and prioritize multiple tasks and responsibilities.
• Familiarity with content moderation tools and techniques is a plus.
• Ability to work in a fast-paced and dynamic environment and stay updated on changing policies

Requirements:

• Highschool degree
• Availability to work on-site

TELUS Digital Guatemala is a company that offers equal opportunities for everyone. We seek an inclusive work environment, where all qualified applicants will receive consideration for employment without discrimination based on any element of diversity.

Additional Job Description

TELUS Digital is seeking Content Moderators with LATAM Spanish native-speaking fluency to assist in the development of AI technologies by reviewing, analyzing, and labeling a variety of content that might include sensitive content. Your expertise will contribute to the continuous improvement of our language model’s performance, ensuring its effectiveness across a wide range of applications.

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world’s largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service – all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.