Technical Support Engineering – DATA AI Full-time

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Responsibilities (Text Only)

Response and Resolution
– You review, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices
Readiness
– You participate in communities with peer delivery roles.
– You develop specific technical and professional proficiency to enable you to understand and resolve customer issues, through training and readiness.
Product/Process Improvement
– You identify potential product defects and provide feedback to more senior engineers, contributing to Microsoft product improvements
– Act as a technical focal point in cooperative relationships with other companies.
– Manage crisis situations that may involve technically challenging issues and diverse audiences.
– Own and resolve technically complex mission critical or politically hot customer issues
– Be responsive to customer needs which may sometimes require outside of normal business hours or on-call rotation.
– Use trace analysis, debug skills, source code, and other proprietary tools, to analyze problems and develop solutions to meet customer needs; this may involve writing code.
– Stay up to date on the leading technologies and technical certifications. Contribute to product improvement, and participate in pre-release activities and BETA programs.
– Development and delivery of training in person or remote to share knowledge with other engineers. Mentoring of new engineers

Qualifications (Text Only)

Minimum requirements:
5+ years technical support, technical consulting experience, or information technology experience OR Bachelor’s Degree in Computer Science, Information Technology (IT), or related field AND 1+ year(s) technical support, technical consulting experience, or information technology experience

Competencies:
– Must possess the ability to work independently with minimal management supervision and as part of regional team of engineers;
– Superior problem solving and troubleshooting skills;
– Demonstrate strong interpersonal and communication skills, create a positive relationship with customers and peers to achieve Win-Win outcomes. Work with diverse audiences including highly technical IT professionals, developers, architects, and executive management.
– Demonstrated exceptional customer service in politically charged environments, overall communication and technical writing skills.
– Exhibit leadership through personal responsibility, accountability and teamwork.

Technical Requirements:
Data Movement:
– Experience on implementing ETL/Data Integration, SQL Server Integration Service – SSIS.
– Cloud Computing experience, such as Azure Cloud and AWS
– Experience with relational DB like SQL server, Oracle, MySQL (DBA is plus).
– Hands-on Debug experience, such as Call stack analysis, trace analysis.
– If experienced candidate has network, AD knowledge, it is a plus.
– Coding experience is a plus.
Common Skills:
– Background on CS, IT major.
– Exhibit debugging and strong problem-solving skills and communications skills to handle critical circumstances well.
– Strong self-learning skill and passionate about embracing new Big Data technologies.
– Good spoken and written English.

This position will require you to work a rotational On-Call schedule, evenings and weekend’s shifts.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.