Technical Director of AI and ML Full-time

At Simplify360, it’s more than just work. Redefine the future of customer experiences. One conversation at a time.

Simplify360 is now a Nextiva company. Together, Nextiva and Simplify360 are changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans.

Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life.

If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place.
Build Amazing – Deliver Amazing – Live Amazing – Be Amazing

We are looking for a visionary Director (Intelligence) with extensive experience in leading AI/ML initiatives, team leadership, and end-to-end product delivery. This role combines strategic leadership with deep technical expertise to drive the development of advanced AI solutions, such as Agent Assist, IVA, Chatbots, Conversational Intelligence, and Data Visualization. You will work at the intersection of cutting-edge technology and business strategy, managing high-performing teams to deliver scalable, high-value AI products.

Key Responsibilities:
Strategic Leadership

• Vision and Strategy: Partner with leadership to define AI product visions, success metrics, and strategic initiatives.
• Roadmap Development: Shape the medium and long-term AI product roadmap, aligning technical capabilities with business objectives.
• Emerging Trends: Serve as a thought leader, identifying and championing the adoption of emerging AI/ML trends and technologies.

AI Product & Technical Delivery

• AI/ML Model Development: Oversee the training, fine-tuning, and deployment of advanced AI models, including NLP, ASR, TTS, and generative AI systems.
• Product Innovation: Drive the design and implementation of core AI/ML features to support intelligent automation and conversational experiences.
• Resource Management: Strategically plan and allocate team resources to meet roadmap goals and manage dependencies effectively.
• Scalability: Architect scalable AI systems with high availability, low latency, and adherence to SLAs.

Engineering Leadership

• Technical Guidance: Provide hands-on technical leadership, diving into architecture, code, and design while managing the broader product delivery.
• Team Performance: Build and sustain an engineering rhythm that fosters high performance, knowledge sharing, and smooth execution.
• MLOps & Infrastructure: Establish scalable infrastructure and automated pipelines for model training, deployment, and performance monitoring.

Team Development and Culture

• Mentorship: Act as a coach and mentor to foster technical growth and career development for team members.
• Inclusive Culture: Build a fun, inclusive, and supportive work environment that aligns with company values and encourages collaboration.
• Exemplify Leadership Principles: Inspire the team by modeling resilience, learning from failures, and celebrating the success of others.

Cross-Functional Collaboration

• Partnerships: Collaborate with product management, design, and business stakeholders to ensure AI solutions meet market and regulatory requirements.
• Communication: Translate complex technical strategies into clear, actionable insights for both technical and non-technical stakeholders.

Required Qualifications:

• Education: Master’s degree in Applied Mathematics, Computer Science, or a related field.
• Experience:
• 10+ years in software engineering with expertise in AI/ML.
• Proven track record in leading teams to deliver AI products such as IVA, chatbots, or conversational intelligence.
• Hands-on experience with VoIP communications and real-time AI-driven solutions.
• Strong foundation in end-to-end AI product development and regulatory compliance.
• Demonstrated ability to evaluate and implement algorithmic solutions tailored to business use cases.
• Technical Skills:
• Deep knowledge of NLP, machine learning, and deep learning frameworks (e.g., TensorFlow, PyTorch, Hugging Face).
• Experience deploying AI systems at scale using Docker, Kubernetes, and cloud platforms (AWS, GCP, Azure).
• Expertise in optimization techniques like vLLM, quantization, and LoRA for high-performance inferencing.
• Proficiency in programming languages such as Python and experience building production-grade pipelines.

Preferred Skills:

• MLOps Expertise: Advanced knowledge of CI/CD pipelines, monitoring tools (MLflow, Airflow), and distributed training frameworks.
• Scalable Training Infrastructure: Hands-on experience with GPU/TPU workloads and frameworks like Horovod or DeepSpeed.
• Generative AI Expertise: Experience designing Retrieval-Augmented Generation (RAG) systems and fine-tuning large language models for domain-specific applications.

Leadership Attributes:

• Strong people management and mentoring skills with a proven ability to build high-performing teams.
• Ability to measure team impact, set clear goals, and drive collaboration across functions.
• Exceptional problem-solving and decision-making skills in ambiguous, high-impact scenarios.

If you’re passionate about leading the development of transformative AI/ML solutions and want to make an organizational impact through innovative technologies, apply now to join our team!

Total Rewards

Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best, in and out of the office.

Our compensation packages are tailored to each role and candidate’s qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses.

• Medical – Medical insurance coverage is available for employees, their spouse, and up to two dependent children with a limit of 500,000 INR, as well as their parents or in-laws for up to 300,000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit, providing peace of mind and security in times of medical necessity.
• Group Term & Group Personal Accident Insurance – Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent, visible & external means.
  • Coverage Type – Employee Only
  • Sum Insured – 3 times of annual CTC with minimum cap of INR 10,00,000
  • Free Cover Limit – 1.5 Crore
• Work-Life Balance – 15 days of Privilege leaves per calendar year, 6 days of Paid Sick leave per calendar year, 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves, 1 week of Paternity leave, a day off on your Birthday, and paid holidays
• Financial Security – Provident Fund & Gratuity
• Wellness– Employee Assistance Program and comprehensive wellness initiatives
• Growth – Access to ongoing learning and development opportunities and career advancement

At Simplify360 (A Nextiva Company), we’re committed to supporting our employees’ health, well-being, and professional growth. Join us and build a rewarding career!

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Simplify360 India Private Limited (a Nextiva Group Company)