Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
AI & Innovation Subject Matter Expert
The AI and Innovation SME will support the Senior Director of the CS AI and Innovation team in overseeing the AI and Innovation team’s efforts to integrate Five9 CCaaS products within the customer service framework. This role involves managing projects aimed at enhancing system efficiencies and customer engagement through innovative AI solutions and automation. The CS AI and Innovation team will drive the internal adoption of the entire suite of Five9 CCaaS products within the customer service organization. They will be tasked with architecting solutions to increase efficiencies across the organization and improve existing systems. Some of those team responsibilities will include building and maintaining customer facing chatbots and IVAs as well as automation projects, focusing on delivering strategic solutions while remaining agile and responsive to short term CS needs. The AI and Innovation team will focus on rapid development and delivery of solutions.
Key Responsibilities:
Qualifications:
Company Benefits
#LI-MB1
#LI-Hybrid
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia.
View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
With a career at The Home Depot, you can be yourself and also be part of something bigger. Position Purpose:...
How to applyOverview Working at Atlassian As a Senior Software Engineer in the Central AI team, you will build and maintain the...
How to applySnap Inc is a technology company. We believe the camera presents the greatest opportunity to improve the way people live...
How to applyAt Mindrift, innovation meets opportunity. We believe in using the power of collective intelligence to ethically shape the future of...
How to applyOutlier helps the world’s most innovative companies improve their AI models by providing human feedback. Are you an experienced Math...
How to applyAt Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities,collaborating...
How to apply