Strategic Customer Engagement Manager – AI (Sr and Principal levels) Full-time

Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it’s what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

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About the Team
It’s fun to work in a company where people truly believe in what they’re doing. At Workday, we’re committed to bringing passion and customer focus to the business of enterprise applications. We work hard, and we’re serious about what we do. But we like to have a good time, too. In fact, we run our company with that principle in mind every day: One of our core values is fun!

This team has a direct impact on the product organization to drive ongoing commercial success by ensuring strategic customers derive long-term value from their Workday investment with a specific focus on all areas related to AI.

About the Role

We are seeking a Senior Strategic Customer Engagement Manager (SCE) – AI professional to build and maintain high-impact relationships with our customers, ensuring they achieve measurable success with Workday AI solutions.

This position is deeply embedded in our most strategic customer accounts at critical moments in their lifecycle, including go-live, adoption, and renewal phases. As an impactful advocate for AI customers, you will use deep expertise in Workday AI, the Agentic Platform, and Illuminate framework to guide customers through deployment, optimization, and transformation.

The SCE serves as a trusted advisor, providing customer insights to product teams, advocating for customer needs, and driving strategic engagement programs. You will play a pivotal role in ensuring customers derive maximum impact from AI investments-leading to high adoption, satisfaction, and long-term partnership growth.

If you enjoy cross-functional collaboration, thrive in a fast-paced AI focused environment, and are passionate about customer advocacy, AI strategy, and driving business impact, this role is for you!

What You Will Do

Customer Engagement & Strategic Adoption

• Lead engagement efforts with customers during go-live, deployment, and renewals.
• Orchestrate teamwork across Product, Services, and Customer Success for seamless AI adoption and value realization.
• Ensure AI product teams swiftly address customer challenges.

Customer Insights & Advocacy

• Provide customer health insights, trends, and feedback to the AI Product team to advise roadmap decisions.
• Partner closely with Product Marketing and Customer Advocacy to source strategic customer references and success stories.
• Build and cultivate long-term relationships with executive partners (SVP, Director+, C-Suite) to drive alignment and retention.

AI Product & Market Expertise

• Serve as a Workday AI solutions expert, guiding customers on best practices and aligning AI strategy with business outcomes.
• Maintain market expertise on AI, including LLMs, Copilots, AI deployment methodologies, and competitive landscape insights.
• Work closely with customers to incubate and refine new AI product concepts in collaboration with Workday’s AI teams.

Strategic Programs & Advisory Councils

• Lead initiatives that strengthen Workday’s engagement with AI customers, including strategic forums and executive briefings.
• Drive AI Product Advisory Councils and facilitate customer participation in beta programs and feedback sessions.
• Represent Workday AI at industry conferences, executive summits, and customer advisory boards.

Customer Success & Value Realization

• Proactively impact customer adoption, renewal risks, and expansion opportunities to improve AI value realization.
• Develop frameworks to measure and communicate value, ensuring customers achieve their AI transformation goals
• Champion AI adoption driving innovation and continuous improvement across Workday’s AI ecosystem.

Cross-Functional Collaboration

• Partner with Product Leadership, Services, and Enablement teams to ensure flawless AI deployments for customers.
• Work closely with Customer Success, Consulting, and Sales to resolve issues, optimize strategies, and strengthen relationships.
• Influence internal teams with customer driven insights, helping craft the evolution of our solutions.

About You

We are open to hiring at Senior and Principal level, depending on the experience and skills of the selected candidate.

Basic Qualifications – Senior Level

• 7+ years demonstrated ability in one of the following or combination of the following: Account Strategy, Solution Consulting, Customer Success, Advisory, Consulting, or Client Side
• 5-7 yrs demonstrated ability in advising on software solutions
• 2 yrs experience advising on AI solutions

Basic Qualifications – Principal Level

• 10+ years of demonstrated ability in one of the following or combination of the following: Account Strategy, Solution Consulting, Customer Success, Advisory, Consulting, or Client Side
• 7-10 yrs demonstrated ability in advising on software solutions
• 3 yrs experience advising on AI solutions

Other Qualifications:

• Passionate customer advocate and experience throughout the entire life cycle (Sales, Deployment, Post Go-Live) to drive customer success.
• Fortune 500 client experience
• Deep understanding of the AI market including copilots, agents, ML, LLMs etc and a willingness to learn other AI solutions.
• Proficiency in Workday(or similar HCM) solutions including HiredScore and similar
• Strong executive presence and ability to influence key partners, both externally with customers and internally within Workday.
• A passion for revenue retention and growth
• Ability to self-manage and complete projects
• Interest in AI and Future of Work challenges and areas of innovation.
• BA / BS / BE degree or higher

Workday Pay Transparency Statement

The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday’s comprehensive benefits, please click here.

Primary Location: USA.IL.Chicago

Primary Location Base Pay Range: $115,200 USD – $172,900 USD

Additional US Location(s) Base Pay Range: $104,200 USD – $185,300 USD

If performed in Colorado, the pay range for this job is $109,700 – $164,700 USD based on min and max pay range for that role if performed in CO.

The application deadline for this role is the same as the posting end date stated as below:

03/04/2025

Our Approach to Flexible Work

With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you’ll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote “home office” roles also have the opportunity to come together in our offices for important moments that matter.

Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.

Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.

Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!