SRE Service Now- AI ops- Change management Full-time

Role :: SRE Service Now- AI ops- Change management

Phoenix, AZ (onsite role)

Position 2 – Risk profiling for Change (Implementation): T

he current process is very manual where the change initiating team is required to fill in a form and then certain reviews and approvals are conducted based on manual risk assessment of the change. They are trying to implement the risk modeling using data coming from ServiceNow, so it must be tightly coupled with it. The person should have hands-on experience with such rick profiling/modeling

• Change Management – If someone has experience with Risk Profiling Module of ServiceNow, it will be a near match of what they’re looking for. It’s about PRR (Production readiness review) for SRE. Some of the aspects covered are: rollback/backout strategy : automated v/s manual, Full v/s partial, probability of incidents in production as a result of change etc.

Please look for an SRE person who has experience on ServiceNow SRE and AIOPs modules OR have equivalent experience in modeling a PRR(Production readiness Review) risk-based change management process using standard techniques and tools. (No Project managers plz)

The new change: experienced AIOps experienced person’s profile. We must double down on building a production readiness scoring engine and that would require a person with experience in the ServiceNow on this PRR subject area and AIOps. Predictive Intelligence for Change Management capability