Sr AI Specialist, Solution Consulting – Federal – Civilian Full-time

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we’re proud to be one of FORTUNE 100 Best Companies to Work For® and World’s Most Admired Companies™.

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Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

****PLEASE NOTE BECAUSE OF THE NATURE OF THIS ROLE – US CITIZENSHIP IS A REQUIREMENT OF THE JOB****

The AI and Automation Specialist team is seeking individuals with an entrepreneurial spirit who are looking to re-define how the world does work with the latest in AI solutions. We partner with customers to co-create solutions and expand ServiceNow’s presence in the market of Intelligent Automation and Generative AI. As a Senior Solution Consultant, you would be part of our Americas team with a focus on supporting US Federal Government customers towards their mission by helping them change how they work using AI and automation solutions from ServiceNow.

What you get to do in this role:

Drive Sales

• Partner with the sales team to support, drive, and close AI opportunities.

• Provide demonstrations of ServiceNow’s AI-powered solutions, both standard and tailored to prospects and existing customers, on-site and via virtual meetings.

• Scope and deliver proofs-of-concept/value engagements with prospects.

Be a Force Multiplier

• Work with the sales and marketing leadership to build sales assets that will drive the ServiceNow AI pipeline in our customer base and scale the impact of the team.

• Conduct enablement sessions for field Solution Consultants and Account teams to enhance their understanding and use cases of ServiceNow AI products.

• Provide thought leadership on ServiceNow AI solutions, industry trends, and advancements in AI internally and externally (user conferences, trade shows, webinars, sales enablement sessions, peer-to-peer sharing, etc)

Provide Subject Matter Expertise

• Influence the roadmap for how ServiceNow AI and Automation solutions address challenging business problems.

• Help shape the go-to-market strategy and be the “tip of the spear” for how to sell the newest ServiceNow Generative AI solutions to our customers.

• Address business and technical problems using our suite of AI products, including considerations of key regulations, business drivers, evolving business needs, and security.

• Foster a culture of innovation by encouraging new ideas and approaches to solving customer problems using AI.

Qualifications

The ideal candidate is someone who has:

• 10+ years of pre-sales solution consulting, sales engineering, technology consulting, or other direct customer-facing experience

• 5+ years of hands-on experience with REST APIs, SaaS integrations, enterprise automation tools (iPaaS – Integration platform as a service, API Management, RPA – Robotic Process Automation)

• 3+ years of technical experience with deep learning or machine learning models including Foundation models, Large Language Models (LLMs), classification models, predictive models, etc

• Understanding of agency mission and prior experience of selling to an agency’s mission.
• US citizenship
• Understanding of AI fairness, privacy, governance, safety, and security best practices

• Ability to understand the “bigger picture” and the business drivers for using AI and Automation technologies.

• Strong presentation strength in articulating and logically communicating AI concepts to both technical and non-technical audiences.

• Understanding of applied AI concepts such as RAG, prompt engineering, and MLOps

• Experience with on-premises and cloud-based enterprise application deployment architectures including container-based approaches using Docker, Kubernetes, etc.

• Hands-on experience with relevant technologies such as Python, Javascript, Jupyter notebooks, Nvidia NeMo and NIM, hyperscaler AI platforms, MLOps, data platforms, etc

• Experience with ServiceNow’s Predictive/Task Intelligence, AI Search, and Virtual Agent

• Ability to travel up to 50% of the work week to support technical sales activities.

For positions in the District of Columbia, we offer a base pay of $165,825 to $273,675 plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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