Software Engineer III, AI/ML, gTech Full-time

Minimum qualifications:

• Bachelor’s degree or equivalent practical experience.
• 2 years of experience with software development in one or more programming languages, or 1 year of experience with an advanced degree.
• 2 years of experience with data structures or algorithms.
• 1 year of experience with one or more of the following: Speech/audio (e.g., technology duplicating and responding to the human voice), reinforcement learning (e.g., sequential decision making), ML infrastructure, or specialization in another ML field.
• 1 year of experience with ML infrastructure (e.g., model deployment, model evaluation, optimization, data processing, debugging).

Preferred qualifications:

• Master’s degree or PhD in Computer Science or related technical fields.
• Experience developing accessible technologies.
• Experience working with Generative AI or ML platforms.
• Experience with prompt engineering and optimization.
• Ability to analyze metrics, solve problems, and iterate quickly.
• Ability to work cross-functional teams on high-velocity projects.

About the job

Google’s software engineers develop the next-generation technologies that change how billions of users connect, explore, and interact with information and one another. Our products need to handle information at massive scale, and extend well beyond web search. We’re looking for engineers who bring fresh ideas from all areas, including information retrieval, distributed computing, large-scale system design, networking and data storage, security, artificial intelligence, natural language processing, UI design and mobile; the list goes on and is growing every day. As a software engineer, you will work on a specific project critical to Google’s needs with opportunities to switch teams and projects as you and our fast-paced business grow and evolve. We need our engineers to be versatile, display leadership qualities and be enthusiastic to take on new problems across the full-stack as we continue to push technology forward.

The Guided Support Experience (GSE) team sits within gTech Users and Products Engineering, and is responsible for verticalizing the Guided Support Experience in the Google Help Center.The GSE is our generative conversational support solution across our consumer product portfolio such as Google Play, Pixel, and Google Workspace. The GSE team will work closely with our PM partners and other stakeholders in a cross-functional “pod” structure, each pod focusing on customizing GSE to the needs of our Product Verticals. This is a newly forming team, but will be composed of 10 engineers in total.

In this role, you will have experience with Generative AI, be comfortable with ambiguity, handle tough problems, and have experience building capabilities from scratch.

In gTech Users and Products (gUP), our mission is to advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google’s diverse product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration and more).

The US base salary range for this full-time position is $136,000-$200,000 bonus equity benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google .

Responsibilities

• Write product or system development code, and contribute towards improving code health, data hygiene and overall system reliability.
• Collaborate with peers and stakeholders through design and code reviews to ensure best practices amongst available technologies (e.g., style guidelines, checking code in, accuracy, testability, and efficiency,)
• Contribute to existing documentation or educational content and adapt content based on product/program updates and user feedback.
• Triage product or system issues and debug/track/resolve by analyzing the sources of issues and the impact on hardware, network, or service operations and quality.
• Implement solutions in one or more specialized ML areas, utilize ML infrastructure, and contribute to model optimization and data processing.