Technical Support Lead – JD (Support Manager)
Location: Remote
Department: Customer Support
Reports To: Head of Support
About Us:
Smartlead is a cutting-edge platform designed to transform a company’s cold email outreach into a consistent revenue-generating machine. Smartlead empowers businesses to enhance their engagement with prospective customers, efficiently driving revenue growth. With a global presence and a rapidly expanding customer base, Smartlead has become one of the fastest-growing Sales Tech platforms, supporting 16,000 businesses worldwide, sending 14 million emails every day.
Job overview:
As a Support Team Leader / Support Manager, you will be responsible for managing the support team, ensuring timely and high-quality resolution of customer queries, and collaborating with engineering and product teams to enhance customer experience. You will play a key role in maintaining SLAs, managing escalations, and continuously improving support operations.
Key responsibilities:
Requirements
Why Join Smartlead.ai?
If you’re passionate about customer success and have experience leading support teams, we’d love to hear from you! Apply now and be a part of Smartlead.ai’s journey in redefining lead generation.
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