Service Delivery Manager – Azure & AI Full-time

Work Flexibility: Hybrid

Service Delivery Manager – Azure

The Service Delivery Manager Azure and AI/ ML -will be responsible for operations governance, vendor management, system stability and platform governance for the application in Microsoft Azure and AI/ ML space.

Why join Stryker?

We are proud to be named one the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com

Our total rewards package offering includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards – not to mention various social and recreational activities, all of which are location specific.

Know someone at Stryker?

Be sure to have them submit you as a referral prior to applying for this position. Learn more about our employee referral program

Who we want:

• Analytical problem solvers. People who go beyond just fixing issues to identify root causes, evaluate optimal solutions, and recommend comprehensive upgrades to prevent future issues.
• Data managers. People who enjoy compiling, organizing, and consolidating large volumes of data and reports.
• Strategic thinkers. People who enjoy analyzing data or trends for the purposes of planning, forecasting, advising, budgeting, reporting.
• Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, data and insights to drive continuous improvement in functions.

What you will do:

• Work with team members and stakeholders in various geographical locations.
• Translate and communicate with business stakeholders, transition projects from build to operations team.
• Onboard Analytics applications in current landscape for Mergers and Acquisitions
• Understand and ensure data privacy laws and ensure adequate adherences.

What you will need:

• At least 13 years of experience in Service delivery, change management.
• Experience supporting/ delivering ETL/ELT/data pipelines, Business Intelligence, Advanced Data Analytics, Data Warehouse/lake house architecture.
• Experience in Microsoft Azure stack, data architecture, data modelling & visualization.
• Experience in Python programming, statistical modelling, supervised/ unsupervised machine learning models, advance analytics framework like PyTorch, keras generative AI, LLM (Large language models)
• Feature engineering, exploratory data analysis, model development, model deployment, validation and maintenance.
• Experience current / or prior hands-on in the following technologies – Azure Synapse Analytics including Data Factory, SQL & spark pool, Power BI, Azure DevOps
• Understanding architecture best practices in designing, building and maintaining scalable distributed data processing solutions, performance, DevOps, TDD and having an eye for automation.
• Understanding of functionalities like Identity Management, Security, Data Governance, Devops, Operations on Azure Platform.
• Knowledge of medical devices and/or pharmaceutical industry and basic knowledge of adjacent areas in terms of processes, organization, products and IS requirements preferred
• Experience working with executive business stakeholders is required.
• Proficient in productivity technologies, Excel, PowerPoint, Share Point, visual analytic tools
• Demonstrated ability to work effectively in a matrix organization structure with significant emphasis on collaboration and persuasion, rather than relying entirely on command and control.
• Experience documenting complex processes and presenting them in a clear and understandable format is required.
• Experience in understanding, evaluating, and recommending changes to business processes are required.
• The expertise in Agile Development methodologies preferred
• Strong communication and relationship skills.
• Demonstrated ability to lead through influence; manage and execute competing priorities in a fast-paced environment
• Demonstrated experience leading service operations and service delivery (build) teams.

About Stryker

Stryker is one of the world’s leading medical technology companies and, together with our customers, is driven to make healthcare better.

The company offers innovative products and services in Medical and Surgical, Neurotechnology, Orthopedics, and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 100 million patients annually.

More information is available at stryker.com

Travel Percentage: None