Senior Robotic Clinical Support Specialist Full-time

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life
Join our Surgical Robotics team as a Senior Robotic Clinical Support Specialist and lead the clinical engagement and utilization of the Hugo Robotic Assisted Surgery System in Auckland, New Zealand. In this pivotal role, you will oversee system installations, train and support surgical teams, and manage the robotic program within your account. Additionally, you will play a key role in raising awareness and expanding our surgeon base by promoting the Hugo RAS System.

At Medtronic, we believe that patients around the world deserve access to quality care and improved outcomes. Surgical Robotics will expand global access to care and reduce surgical variability through portfolio or robotic and analytics solutions.

Reporting to the Senior Robotic Clinical Supervisor for Surgical Robotics ANZ, you will work closely with internal and external stakeholders to support and drive the utilisation of the Hugo RAS system.

Responsibilities may include the following and other duties may be assigned:

• Managing installation activities
• Working closely with Medtronic Field Service Engineers and hospital staff to prepare the operating room for the Medtronic robot
• Developing an inventory plan for robotic procedures
• Training hospital staff to clean and sterilise reusable robotic instruments
• Developing, coordinating, and executing surgeon and OR team training plans
• Delivering the Hugo RAS Customer Training Program
• Working with internal stakeholders to arrange proctored cases as needed
• Maintaining ongoing Hugo RAS system coaching and continuous improvement initiatives
• Tracking milestones to showcase the value delivered by the Hugo RAS program
• Raising awareness for robotic surgery in your account and broader territory
• Supporting clinical engagement in key opportunities
• Supporting technology adoption by attending non-Hugo RAS system cases with target surgeons
• Data management and reporting
• Delivering Quarterly Business Reviews

Required Knowledge and Experience:

• Bachelor’s degree
• Demonstrable experience in clinical setting or capital equipment sales
• Operating Room knowledge or experience
• Demonstrated ability to operate from idea generation, strategy development through detailed implementation and results delivery
• Experience in change management

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission – to alleviate pain, restore health, and extend life – unites a global team of 90,000+ passionate people.
We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here