Senior Manager, People Analytics Generative AI Platform Full-time

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

As the Senior Manager for the People Analytics AI Platform, you will play a pivotal role in shaping and executing our Generative AI strategy and roadmap for the People Team. This role involves working within an agile framework and utilizing JIRA tools and processes to track and log progress. You will be driving the development of both chatbot and generative AI solutions to deliver connected and enriched employee experiences. The focus will be to strengthen the relationship our employees have with our People analytics and metrics by simplifying and enhancing the employee-data interact model. Additional responsibilities will include defining the key success criteria and metrics to demonstrate the ROI of all created solutions, tracking the implementation of the Generative AI solution, and supporting ongoing adoption and change management. Working closely with our People Technology team, you will manage the entire lifecycle of the product, from inception to maintenance. This position offers the unique opportunity to make a significant impact in a fast-paced and innovative environment.

Key Duties:

• Define and manage the implementation of the Chatbot and Generative AI strategy and product roadmap, leveraging your experience with Generative AI-based applications.
• Drive the development of Generative AI solutions that deliver connected employee experiences.
• Define key success criteria and metrics to demonstrate the ROI of created solutions.
• Oversee the entire product lifecycle, creating custom solutions from inception to deployment and ongoing maintenance.
• Track the adoption of the Generative AI solution and support ongoing adoption and change management.
• Collaborate with the People Technology team, utilizing agile principles and JIRA tools to manage product development.
• Gather, prioritize, and articulate product and customer requirements working with key stakeholders to define the product vision.
• Stay up to date with AI and machine learning trends, applying this knowledge to the continuous improvement of the platform capabilities and products.
• Lead cross-functional teams to execute the product roadmap, ensuring products are delivered on time and within budget.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications

Basic Qualifications:

• 12 or more years of work experience with a Bachelor’s Degree or at least 10 years of work experience with an Advanced degree (e.g. Masters/MBA /JD/MD); or a minimum of 5 years of work experience with a PhD

Preferred Qualifications:

• 15 or more years of experience with a Bachelor’s Degree or 12 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, or MD); PhD with 9+ years of experience
• Proven experience as a Product Manager or similar role in the AI domain.
• Strong knowledge of AI and machine learning technologies.
• Experience with Generative AI-based applications and creating custom solutions from inception to deployment.
• Proficiency in agile methodologies and JIRA tools.
• Demonstrated success in defining and launching excellent products.
• Excellent teamwork skills with a proven ability to influence cross-functional teams.
• Strong problem-solving skills and the willingness to roll up one’s sleeves to get the job done.
• Excellent written and verbal communication skills.
• Python
• SQL
• Workday Reporting
• HR Data and Process experience

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 134,900.00 to 195,750.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.