Senior Manager, AI Data Product Full-time

Senior Manager, AI Data Product

Optus & AI
At Optus, our vision is to become Australia’s most loved everyday brand with lasting customer relationships. For decades we’ve said yes when others have said no. This optimistic challenger spirit makes us who we are today.

We’ve been using AI to improve the lives of our customers for almost ten years. From understanding the root cause of customer issues and proactively resolving them, to using it to inform our investment decisions, AI is embedded into what we do. With new cutting-edge tech at our fingertips, exciting partnerships under our belt and around every corner (Google and Samsung to name a couple), and a growing collective of talented people, we’re taking AI at Optus to the next level.

We’re bringing together the most curious-minded people to solve real problems, connect Australians like never before, and help shape the future of Optus while we’re at it. And your future too. We’re already on our way, and ahead of lots of the competition. Now’s the time to go bigger than ever.

This is no ‘quick win’ – we’re in this for the long haul because we know the positive impact it can make on our customers, communities and colleagues. We’re committed to doing it responsibly and ethically and we want you to be a part of it. You’re invited to join the Optus AI division.

Take AI further

Optus is at the forefront of AI, where we’re not just using existing tools but finding ways to push the boundaries of what’s possible. Like AI, the data landscape is changing rapidly so the intersection of data and AI is a big focus for us. In this role, you can truly help lead the way.

Your day to day will consist of…

• Develop and implement strategies for AI data products using advanced technologies like Gemini LLM, GCP, Databricks, and Azure Fabric to deliver scalable, high-impact solutions
• Design and oversee the creation of automated data pipelines, leveraging tools such as Databricks and GCP to enable seamless integration and support rapid deployment of AI initiatives
• Lead the establishment of AI experimentation environments, fostering continuous improvement through iterative model training, testing, and optimization with tools like Gemini LLM and Python
• Ensure AI solutions comply with robust data security standards, adhering to regulations such as GDPR and CCPA while safeguarding sensitive information throughout the AI lifecycle
• Build and optimize scalable systems capable of managing high volumes of real-time data, ensuring performance and responsiveness through tools like Azure Fabric and GCP
• Collaborate with cross-functional teams, including product managers, business leaders, and security experts, to align AI initiatives with organizational goals and deliver high-quality solutions on time

What makes you perfect for the role?

• Over 7 years of experience in AI product management, data science, or data engineering, specializing in developing and scaling large-scale AI solutions
• Proven ability to design and implement data automation and integration strategies, leveraging platforms such as GCP, Databricks, and Azure Fabric to enhance time-to-market and model accuracy
• Expertise in integrating large language models like Gemini LLM into AI products, ensuring real-time performance, scalability, and compliance with data security regulations for sensitive customer applications
• Extensive experience building automated data pipelines and APIs to accelerate AI model training, deployment, and experimentation while maintaining high-quality standards
• Strong understanding of AI/ML frameworks, real-time data processing, and cloud technologies, with a track record of balancing rapid experimentation with the delivery of scalable and reliable AI solutions
• Skilled in high-performance computing, Python programming, and utilizing tools like Databricks and cloud platforms to create robust AI systems
• Demonstrated leadership and communication skills, with success in collaborating across cross-functional teams to deliver impactful AI products on time and aligned with business goals

Optus is a place where we let you do you. We offer a range of benefits including:

• 3 days in the office, 2 days remote – with flexible hours to suit!
• Inclusive paid parental leave with up to 14 weeks for the primary care giver
• All Optus employees have access to resources, webinars and support via the ‘Parents at Work portal’
• Own your own growth by accessing an extensive online and facilitator led learning catalogue – even earn a MBA micro-credential via OptusU (University)
• Connect at work through one of our employee-led volunteer groups: Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans and Yarn Network
• Vibrant campus life and a variety of facilities including restaurants, cafes, gymnasium, GP, and post office.
• Easy travel to Sydney Campus: Macquarie University Metro Station (every 6-8 minutes); morning and afternoon!

Curious about our culture? Go behind the scenes with our people by searching #OptusLife on LinkedIn!

Intrigued but don’t tick every box? We are building our AI capabilities and value diverse perspectives. If you’re driven to join us on this journey, apply now – your passion matters more than a perfect match.

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email AccessibleRecruitment@optus.com.au along with your preferred method of contact and we will be in touch.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity.