Senior IT Analyst Technical Infrastructure Full-time

Career Area:
Business Technologies, Digital and Data

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you’re joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don’t just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Your Impact Shapes the World at Caterpillar Inc

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

Job Summary

We are seeking a skilled Senior IT Analyst Technical Infrastructure (AI Database Architect-Snowflake) with 10+ years of overall experience in the IT domain to join our Caterpillar IT Division who will design, manage and optimize data platforms supporting AI initiatives. This includes product selection, logical architecture, optimization and disaster recovery strategies.

The preference for this role is to be based out of Whitefield, Bangalore Office.

What you will do:

• Coach and communicate information to Caterpillar’s application support teams and peers across the enterprise on Snowflake technology changes, new features, key projects, and customer experience improvements.

• Provide technical leadership for all aspects of environment management such as database lifecycle management, monitoring, support, disaster recovery, compliance, and standards.

• Research new data platform features, tools, and technologies with an Enterprise perspective to meet customer needs while maintaining a secure data environment.

• Research, benchmark, and suggest improvements to database support processes, customer experience (CX) improvements, and compliance requirements.

• Provide 4th level support for complex issues.

• Participate in and manage data related projects, audits, and compliance reviews and testing.

• Develop new and update existing data platform related documentation as needed.

What you will have

• Bachelor’s Degree and IT related experience

• 8+ year of experience in cloud architecture (Azure/AWS)

• 5+ year of experience on Snowflake database

• Vector database experience is plus

• Detail driven, analytical with problem-solving skills

• Strong skills in communication and collaboration

• Strong programming skills and working knowledge of procedural SQL and Python

• Advanced skills in database performance and SQL query tuning

• Database design and management experience

• Knowledge of data warehousing principles and JavaScript

• Understanding of data pipeline engineering and ETL / ELT tools

• Basic networking experience

Top candidates will also:

• Have ability to develop and provide solutions to significant technical challenges.

• Provides effective technical solutions to complex functional challenges via sound technical competence, effectively examining implications of events and issues.

• Effectively performs the technical job aspects, continuously building knowledge and keeping up-to-date on technical and procedural job components.

• Applies technical operating and project standards based on achieving excellence in delivered products, technologies and services.

• Applies current procedures and technologies to help resolve technical issues in one’s general area of technical competence.

• Help others solve technical or procedural problems or issues.

• Experience working productively with a geographically distributed team

• Have Snowflake administration experience and working knowledge of vector DB like Pinecone

• Experienced in implementing machine learning models for data analysis, prediction and optimization.

• Familiar with poplar AI framework and libraries

• Have Project Management skills

• Experienced in IT Service Management (ITSM) process and Root Cause Analysis (RCA)

• Having Cloud database certification is preferred

Additional Information

• The primary job location for this role is Bangalore, India

• Work Timings – 1:00PM to 10:00PM IST (Approx.)

Skills desired:

Technical Excellence: Knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges.
Level Extensive Experience:
• Advises others on the assessment and provision of all technical solutions.
• Engages appropriate subject matter resources to effectively resolve technical issues.
• Mentors others to enhance their technical competence and its application to achieve more effective technical solutions.
• Coaches others in promoting, defining, analyzing, and providing superior technical solutions to business problems.
• Provides effective solutions to moderate technical challenges through strong technical competence, effectively examining implications of events and issues.
• Assumes accountability for personal technical performance and holds others responsible for theirs.

Technology Advising: Knowledge of effective advisory methods and ability to provide valued information and advice to clients regarding products, technologies, services and solutions for a specific technology domain.
Level Working Knowledge:
• Assesses the current technology environment, expressed needs and initiatives of client organizations.
• Uses an effective consulting method to present technology solutions that resolve stated client business issues.
• Advises clients regarding a family of specific products, technologies or services in a technology domain.
• Demonstrates basic competence and sound business knowledge regarding specific products, technologies or services within a domain of technology expertise.
• Achieves consulting relationship rating of ‘professional’ by delivering timely, meaningful advice meeting client needs in a narrow set of specific technologies.

Hardware Infrastructure: Knowledge of computer architecture and systems programming; ability to design, build and integrate IT hardware into multi-platforms for the organization.
Level Extensive Experience:
• Evaluates IT hardware vendors in the market and selects the most suitable products for the organization.
• Guides employees on the integration of IT hardware throughout other organization-wide platforms.
• Supervises the implementation process of IT hardware ensuring consistency in productivity and overall effectiveness.
• Advises others on business standards and practices for IT hardware in order to meet designer requirements.
• Evaluates the advantages and disadvantages of an organization’s hardware components.
• Diagnoses IT hardware problems and recommends dynamic solutions.

What you will get:

• Work Life Harmony
• Earned and medical leave.
• Flexible work arrangements
• Relocation assistance

Holistic Development

• Personal and professional development through Caterpillar ‘s employee resource groups across the globe
• Career developments opportunities with global prospects

Health and Wellness

• Medical coverage -Medical, life and personal accident coverage
• Employee mental wellness assistance program

Financial Wellness

• Employee investment plan
• Pay for performance -Annual incentive Bonus plan.

Additional Information:

Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at www.caterpillar.com/careers

Caterpillar is an Equal Opportunity Employer (EEO)

EEO/AA Employer. All qualified individuals, including minorities, females, veterans and individuals with disabilities – are encouraged to apply.

Posting Dates:
September 18, 2024 – October 1, 2024

Caterpillar is an Equal Opportunity Employer (EEO).

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