Senior Automation & Conversational AI Engineer Full-time

Description

Ciklum is looking for a Senior Intelligent Automation Engineer to join our team full-time in India.

We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.

About the role:

As a Senior Intelligent Automation Engineer, become a part of a cross-functional development team engineering experiences of tomorrow.

Responsibilities:

• Assists with discovery, estimation, drives implementation and integration of automation solutions based on design specifications and as per best development practices, governance and licensing
• Build, test and continuously optimize new and current journeys delivering a prioritized backlog of improvements
• Contribution to technical design specifications based on functional & non-functional business requirements
• Improving the accuracy of a Virtual Agents by optimizing ground truths, intents and entities
• Implements solutions with intelligent document processing. Helps with quick PoCs, research in this domain for the best suitable approaches
• Code review of functional modules developed by peer engineers/teammates. Promotes and implements reusable components
• Guides and executes development of attended / unattended automate process bots
• Coordinates with infrastructure teams to ensure the availability of solutions and resolution of any issues that affect the execution of bots
• Responsible for the development life cycle of journeys from building, testing, and monitoring the impact of the changes made
• Supports and partners with IT management teams on changing Business As Usual directives and advanced planning activities that affect the team
• Making sure that relevant compliance, conduct, control and risk policies are followed
• Using large data sets in order to find opportunities and analyze the impact of changes that have been made
• Enhancing your job knowledge by attending educational workshops & training; reviewing professional publications; establishing personal networks; participating in professional societies
• Developing and/or maintaining proficiency in the latest technologies
• Mentorship and training of more junior colleagues, contribute to knowledge sharing

Requirements:

• Trained & certified in Power Platform. Primarily, in Power Automate (PL-200, PL-400, PL-500, PL-600). Good knowledge of cloud and desktop automation
• Very good knowledge of IDP approaches. Experience using AI Builder in Power Platform
• Trained & certified in other related tools & technologies (Azure Services, AWS Services)
• Preferable AI and Natural Language Processing technologies such as Kore.ai, Google Dialogflow, Salesforce Einstein, Amazon Lex, Amazon Connect, Vertex AI
• JavaScript, Python, HTML, CSS knowledge, basic SQL
• Implemented at least 3 commercial projects using mentioned stack end-to-end independently, preferably within the last year (depends on complexity)
• Solid software engineering skills. Familiarity with integrations using SOAP and REST APIs, creation of custom connectors. Ability to integrate with source/target applications via API from scratch
• Proficiency in Microsoft Office 365: Microsoft Outlook, Word, Excel and others
• Develop cloud automations, desktop automations, business applications, including entity and form creation, business rules, reports, dashboard, and system configuration
• Independent & confident developer and expert in main subjects related to Power Platform and either of Conversational AI and Microsoft Azure/Amazon Services in general
• Familiarity with UML diagrams, understanding of BPMN notations

Personal skills:

• Advanced English (C1). Good knowledge of other languages is a plus (German, Spanish, Portuguese, Italian) for conversational domain and IDP
• Good analytical skills
• Good team player, motivated to solve complex tasks
• Strong communication and problem solving skills
• Self-motivated, self-disciplined and result-oriented
• Strong attention to details and accuracy

What`s in it for you?

• Care: your mental and physical health is our priority. We ensure comprehensive company-paid medical insurance, as well as financial and legal consultation
• Tailored education path: boost your skills and knowledge with our regular internal events (meetups, conferences, workshops), Udemy licence, language courses and company-paid certifications
• Growth environment: share your experience and level up your expertise with a community of skilled professionals, locally and globally
• Flexibility: hybrid work mode at Chennai or Pune
• Opportunities: we value our specialists and always find the best options for them. Our Resourcing Team helps change a project if needed to help you grow, excel professionally and fulfil your potential
• Global impact: work on large-scale projects that redefine industries with international and fast-growing clients
• Welcoming environment: feel empowered with a friendly team, open-door policy, informal atmosphere within the company and regular team-building events

About us:

India is a strategic growth market for Ciklum.
Be a part of a big story created right now. Let’s grow our delivery center in India together! Boost your skills and knowledge: create and innovate with like-minded professionals – all of that within a global company with a local spirit and start-up soul.
Supported by Recognize Partners and expanding globally, we will engineer the experiences of tomorrow!

Be bold, not bored!

Interested already? We would love to get to know you! Submit your application. We can’t wait to see you at Ciklum.