S&C Global Network – AI – Conversational AI – Manager Full-time

About Accenture:

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries,we offer Strategy and Consulting,Technology and Operations Services, and Accenture Song – all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at
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Entity: – Accenture Strategy & Consulting
Team: – Strategy & Consulting – Global Network
Practice: – Marketing Analytics – Conversational AI
Title: – Manager – Level 7
Job location: – Bangalore/Gurgaon/Hyderabad/Mumbai

About S&C – Global Network: – Accenture GN’s Data & AI (AI Hub India) practice help our clients grow their business in entirely new ways. Analytics enables our clients to achieve high performance through insights from data – insights that inform better decisions and strengthen customer relationships. From strategy to execution, Accenture works with organizations to develop analytic capabilities – from accessing and reporting on data to predictive modelling – to outperform the competition.

WHAT’S IN IT FOR YOU?
As part of our Analytics practice, you will join a worldwide network of over 20k+ smart and driven colleagues experienced in leading AI/ML/Statistical tools, methods and applications. From data to analytics and insights to actions, our forward-thinking consultants provide analytically-informed, issue-based insights at scale to help our clients improve outcomes and achieve high performance.

What you would do in this role
Data Science conversational manager is expected to manage the functional designing/improving the solution architectures. He/She is responsible for building the high-level flow of conversational interfaces and virtual agents for end clients. He/She is responsible to design the project framework and solution architecture. He/She is also expected to provide technical assistance to the team in developing, deploying and managing the solution while maintaining the industry standards in proposing and developing the solutions. As part of this role, the candidate is expected to have expert level experience and be well versed in the following.

Who we are looking for?
• Should have hands on experience with at least one Machine learning algorithm, Logistic Regression, Random Forest, K-Means Clustering.
• Fallout Analytics, NLP, Journey Analytics, Audio Personification, Customer analytics
• Concepts of Intent, Entity, Fallback Management and Context Management
• AI bot using Dialogflow/Rasa/EX/ES.
• Webhooks and Ngrok, programming language like Python, SQL – “Advanced Level”.
• Omni Channel Integration
• Regression Testing
• Node.js
• Understanding of CI/CD pipelines – “Advanced Level”.
• Experience with proposing solution architectures
• Experience in Contact Center AI/CCAI/ Call-Center/Conversational AI.
Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

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