Sales Operations Lead, Generative AI, SMGS Ops – WWSO Sales & Biz Ops Full-time

At Amazon, we’ve been investing deeply in artificial intelligence for over 20 years, and many of the capabilities customers experience in our products are driven by machine learning. Amazon.com’s recommendations engine is driven by machine learning (ML), as are the paths that optimize robotic picking routes in our fulfillment centers. Our supply chain, forecasting, and capacity planning are also informed by ML algorithms. Alexa is fueled by Natural Language Understanding and Automated Speech Recognition deep learning; as is Prime Air, and the computer vision technology in our new retail experience, Amazon Go. We have thousands of engineers at Amazon committed to machine learning and deep learning, and it’s a big part of our heritage.

We are seeking a Sales Operation Lead to partner with our Generative AI Go To Market (GTM) Specialists and extended Sales and Business Operations organization, to drive optimization and dive deep into key business initiatives, reporting to the Sr. Sales Operations Manager. You will have strong organizational, project management, communication and analytical skills. Attention to detail, ability to work independently in a highly ambiguous and fast paced environment, a start-up mindset, and willingness to be hands-on are essential per-requisites to succeed in this role.

We are always looking to improve and we also recognize there are many ways to lead and partner. We’re looking for someone who can come up with innovative ideas and dive deep into the complexities of data-sets. The ideal candidate earns trust through performance and relationship building, thinks strategically and analytically about business challenges, has experience in program and project management, and deep analytic background to assist the organization meet its business objectives. You will be a self-starter with a bias towards independent problem solving, a passion for identifying and eliminating bottlenecks, and have the foresight to anticipate business needs, make trade-offs, and balance business dynamics despite constraints.

The ideal candidate has broad technical skills, strong financial acumen, sales strategy experience, and a curious mindset. Strong judgement, ability to manage and prioritize in a complex, large, matrixed and ambiguous environment, as well as a demonstrated ability to influence without explicit authority are key to success.

Key job responsibilities

– Own the business reviews and deep dives to effectively inspect the business across the various functions within Generative AI Sales and Business Operations, including both Go to Market and Technical internal customers.

– Create mechanisms to improve visibility, accuracy, and key insights to influence GTM planning.

– Drive the continuous improvement of key processes and mechanisms used in the Sales and Business & Operations team, improving productivity and efficiency.

– Lead special projects impacting Generative AI Sales and Business Operations functional areas across the World Wide Specialist Organization, and AWS, as a whole.

A day in the life

This role will work closely with the Generative AI business leaders and cross functionally with other leaders of operations teams to provide strategic business insights and support business growth and operational excellence. You will design, implement, and continuously improve the optimization process to prioritize critical Generative AI business initiatives, while meeting requirements from different stakeholders. The ability to comprehend both quantitative and qualitative data points, connect the dots, and create executive-level content is critical for success in this role.

About the team

About AWS

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating – that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

About Sales, Marketing and Global Services (SMGS)

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.

We are open to hiring candidates to work out of one of the following locations:

Denver, CO, USA | Herndon, VA, USA | New York, NY, USA | Seattle, WA, USA

BASIC QUALIFICATIONS

– Experience defining, refining and implementing sales processes, procedures and policies or equivalent

– Experience working within a high-growth, technology company

– 5+ years of experience in the areas of sales planning/strategy, and/or sales operations, finance, business management, in mid-to-large scale global sales organizations

– Experience working and communicating with multiple stakeholders and cross functional teams to build efficient, scalable mechanisms and processes

– Experience with SFDC, Tableau or PowerBI or Amazon QuickSight, Advanced Excel skills, SmartSheet

PREFERRED QUALIFICATIONS

– Experience working with executive leader(s)

– Understands sales and business operations, and has a background that enables them to create scalable programs that apply holistic approaches to sales planning

– Experience engaging with senior executives and with decision making processes in an enterprise setting

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $120,500/year in our lowest geographic market up to $199,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.