Rezolve AI- Sr System Administrator Full-time

Company name – Rezolve AI

Position- Senior Systems Engineer / Solutions Architect Developer

Exp –

5-8 Years – Senior Systems Engineer

8-12 Years – Solutions Architect Developer

Location- Chennai- Guindy(5 Days Working)

Requirement:-

Collaborate with clients and Customer Success Managers (CSMs) to gather requirements and understand business needs.

Design, plan, and architect robust solutions tailored to client specifications and organizational objectives. Write, test, and troubleshoot scripts and code in relevant programming languages, particularly PowerShell. Coordinate project activities from inception to completion, ensuring timelines and milestones are met.

Facilitate user acceptance testing (UAT) with clients, gathering feedback and making necessary adjustments.

Provide ongoing support during and after implementation to resolve any issues that arise.

Document solutions, processes, and workflows for knowledge sharing and future reference.

Education Requirements:

Bachelor’s Degree: A degree in Computer Science, Information Technology, Software Engineering, or a related field is required.

Master’s Degree (Preferred): An advanced degree in a related discipline may be preferred but is not mandatory.

Experience Requirements:-

Minimum of 7-10 Years of Experience: Proven experience in IT project management and solution design with a strong portfolio of completed projects.

Specific Experience: 5+ years of hands-on experience with PowerShell, including scripting and automation for administration in both on-premises and cloud environments (especially Microsoft Azure).

Experience in designing and implementing solutions involving hybrid cloud architecture.

Demonstrated knowledge in working with RESTful APIs and integrating services.

Technical Skills:-

Strong proficiency in:

Windows Server Administration: Active Directory, DNS, Group Policy Management.

Azure Services: Experience with Azure Active Directory, Azure Functions, and Azure Automation.

Scripting/Automation Tools: PowerShell modules, including but not limited to AzureAD, MSOnline, and the Azure PowerShell Module. API Interactions:

Experience interacting with RESTful APIs, including managing authentication methods like OAuth. Familiarity with cybersecurity best practices and compliance standards (e.g., GDPR, HIPAA).

Soft Skills: Communication Skills: Excellent verbal and written communication skills for effective client interaction and documentation.

Problem-Solving Abilities: Strong analytical skills with a methodical approach to troubleshooting issues.

Leadership Skills: Ability to lead projects and collaborate with diverse teams, both technical and non-technical.

Preferred Candidate: The ideal candidate started their career in Level One Support and progressively advanced through various levels of IT administration. They possess a solid foundation in troubleshooting Windows device issues and a deep understanding of the common challenges faced by end users, including: Level One Support: Initial exposure to basic troubleshooting of hardware and software issues, developing strong customer service skills and effective communication with end users.

Progression through Levels of Administration: Advancement to Level Two and Level Three Support roles, enabling extensive experience in diagnosing complex issues and managing escalated cases.

Troubleshooting Windows Device Issues: Proficient in resolving a wide range of Windows-based issues, including operating system problems, application errors, and network connectivity issues.

Automation and Scripting Experience: Proven track record of implementing automation solutions to streamline troubleshooting processes, utilizing scripting languages like PowerShell to expedite common administrative tasks.

End User Issue Resolution: Extensive experience addressing and resolving end user issues efficiently, with a focus on improving user satisfaction and reducing downtime.

Skilled in leveraging automation to enhance support processes, allowing for quicker resolutions and proactive notifications of potential problems.

Work Environment: Office in India or remote position with flexibility to work during US hours. This includes potential for collaboration across time zones.

Preferred Qualifications: Industry certifications such as Microsoft Certified: Azure Solutions Architect Expert, Microsoft Certified: PowerShell Certification, or any related IT certifications that demonstrate expertise.

Previous experience in a client-facing role with a strong focus on customer satisfaction and feedback integration.

Application Process: Interested candidates are invited to submit their resume along with a cover letter that outlines relevant experience and approaches to previous projects. Include any examples of past projects, particularly those that demonstrate solution design and implementation.

About Company:-

Rezolve Brain is an AI-powered platform for ecommerce businesses to optimize their online stores with enriched taxonomies, personalised recommendations and a conversational AI-powered shopping interface.

Rezolve’s Brain technology delivers personalised product recommendations for each visit based on what it learns about products and customers. Customers can ask questions about products without having to pick up the phone, while ordering is quick and simple through Rezolve’s trademark Instant Checkout experience.

Our solutions enable retailers, brands, and manufacturers to create robust connections with their consumers. With advanced analytics, personalization, and cross-channel engagement features, Rezolve helps businesses drive commerce and engagement like never before.