Rezolve AI-Solution Consultant Full-time

Solution Consultant

Exp- 5 Plus yrs

Location- Guindy, Chennai-Work from office

Should be willing to work on flexible shift ( 3Pm to 12 Am )- during this shift, the employee can work from home.

a. Analyze business requirement and configure them in the product using Bot studio with in given time frame.

b. Ensuring a quality output to onshore CSM team by thoroughly reviewing the work done by self. Will have to act as QA for there own requests.

c. Providing daily updates over call/team channel to CSM and maintaining correct status of tickets

d. Coordinating with in teams for getting the requirement delivered.

e. Acting as a spoc for the project assigned and owning the complete delivery of it.

f. Analyse client reported issues and fix/route them with complete details.

g. Prepare user stories, by considering current system limitations, review and accepting the stories.

h. Work closely with onshore CSM team for understanding requirement and provide solutions/workaround.

i. Going in calls with customer for working sessions to get more insights about issues/requirement.

j. Ready to work long/odd hours to fix critical issues and important deliveries.

k. Should be flexible to work in evening shifts.

l. Analysis of Reset API for various ITSM/HRMS product in market for integration.

m. Study documents of products/service used for the implementation like QnA maker/SharePoint/Adaptive Cards.IO

Skill Set:

i> Knowledge of Agile Process.

ii> Knowledge of ITSM/HRMS or any functional domain.

iii> API Analysis.

iv> Good Analytical and problem-solving skills.

v> Good Communication skills.

vi> Basic Knowledge of Azure.

vii> Knowledge of workflow tools coggle/ MS vision.

viii> Knowledge of SQL queries & relat