Project Quality Assurance (Italian) – AI Data Service and Eco Operations Full-time

Responsibilities

About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok’s global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Creation is the core of TikTok’s purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy – a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That’s how we drive impact – for ourselves, our company, and the communities we serve.
Join us.

About Trust & Safety
Building a world where people can safely discover, create and connect. The Trust & Safety (T&S) team at TikTok helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

About the team
The Linguistic Intelligence team supports model development with large-volume data annotation. We deliver automated speech recognition model training by utilizing crowdsourcing resources to provide a large quantity of annotated data. By using our model, we automatically capture speech that violates the TikTok safety policy, which is vital for TikTok’s safety operation efficiency. Content QA interacts with includes images, video, text related to every day life, but they can also include (but are not limited to) bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; murder.
It is possible that this role will be exposed to harmful content on a daily basis.

Responsibilities
What will I be doing:
– Designing the onboarding process, training plans for project assigned, delivering process & policy training to both internal team members and BPOs.
– Coordinating and liaising with key stakeholders, both internal and external, to ensure that team members successfully meet strict training & production go-live dates.
– Responsible for facilitating knowledge transfer and retention among vendor and internal teams, whether during onboarding or live operations, to ensure that policy knowledge remains up to date at all times.
– Supporting the development and ownership of policy guidelines, ensuring that guidelines are clear, comprehensible, and up-to-date at all times.
– Designing the quality management strategy for assigned projects in line with project plan, to ensure robust quality mechanisms are in place to meet the goals of each stage throughout the project life cycle.
– Responsible for ensuring the successful delivery of projects in collaboration with XFN stakeholders, including but not limited to project POCs, Vendor Management and Product teams.
– Monitoring queue data, recording daily output, and quality metrics to ensure that the project remains on track to meet key project deliverables.
– Responsible for fully managing the project’s quality by conducting daily Root Cause Analyses (RCAs), deep dives, and quality trends analysis. Providing detailed RCA of errors and feedback to respective team members through calibration sessions, and recommending action plans to enhance quality scores and metrics.
– Communicating and collaborating cross-functionally to address any system/platform issues and project bottlenecks, ensuring timely follow-up and resolution.
– Conducting risk assessments on key project deliverable metrics such as quality and timelines adherence to proactively identify potential risks to key deliverables before they occur.
– Supporting QA-related projects as necessary, including process optimization, sampling plan development, appeal mechanism implementation, labeling policy optimization, and policy cascading process refinement.

Qualifications

Minimum Qualifications
– Minimum of 2 years of work experience in a Quality Assurance/Analyst/Project Management role.
– Strong attention to detail with the capacity to work independently and collaboratively within a team.
– Fluency in Italian & English is required as the role requires communication with English and Italian markets; other language ability is a bonus.
– Proficiency in Excel and spreadsheet-based applications is required.
– Ability to thrive in a fast-paced environment, demonstrating adaptability to daily challenges and ambiguity.
-Excellent interpersonal and communication skills.

Preferred Qualifications
– Bachelor’s Degree or equivalent education/experience, advanced degree is preferred;
– Experience in Content Moderation/Content Quality/Content Safety/Labeling is advantageous.
– Experience in linguistics or language-based roles is desirable.
– Experience with SQL, Python, and other database languages preferred.
– Familiarity with AI projects such as AI Chat Bots, Automated Speech Recognition, AI Customer Service, and Translations is a plus.

Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee’s journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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