Program Mgr, Generative AI – AWS, AWS Field Enablement, WWFE – Global Full-time

Amazon Web Services (AWS) provides companies of all sizes with an infrastructure web services platform in the cloud (“cloud computing”). With AWS you can requisition compute power, storage, and many other services – gaining access to a suite of elastic IT infrastructure services as your business demands them. AWS is the leading platform for designing and developing applications for the cloud and is growing rapidly with hundreds of thousands of companies in over 190 countries on the platform.

World Wide Field Enablement (WWFE) is seeking a Program Manager, Generative AI to help our Solutions and Services Enablement team formulate and execute exceptional enablement experiences for AWS field roles, including sales and technical roles. The Services and Solutions Enablement team’s mission is to drive customer success by deeply understanding our customers’ business objectives, and then equipping the field with the tailored content, tools, and support needed to effectively sell our solutions at the precise moment they need it. In 2024 we will focus on developing an enablement strategy and repeatable mechanism for data and AI (including generative AI) and scale this model across the Service and Solutions Pillars.

In this role, you will support the execution of our Generative AI enablement strategy including content management and governance, stakeholder interlocks, and developing mechanisms to drive enablement at scale globally including executing through business-unit-aligned enablement teams. In this role you will leverage and embed Amazon Culture and AWS core field competencies into everything that you do.

A successful candidate has experience working in teams with strong strategic and operational capabilities. The successful candidate will combine a solid fluency of Ownership and Deliver Results in a global setting. This position will work with a broad set of stakeholders supporting the extended AWS sales organization, including Go-To-Market Strategy, Specialized Sales, Marketing, Field Enablement Center of Excellence Teams, and Business Unit Aligned Enablement Teams. The ideal candidate has strong communication skills, ability to work cross-functionally, and translate business needs into impactful business outcomes. They have prior experience with Sales Enablement, leading large programs, and deep understanding of how the field operates. This is a hands-on position, with the ideal candidate willing to “roll up the sleeves” and get things done.

Key job responsibilities
• tCollaborate with leadership and stakeholders across geographies and business units to understand Generative AI priorities and requirements and implement a scalable enablement strategy.
• tleveraging organization and project management skills to implement and maintain gen AI content governance strategy
• tLeverage qualitative and quantitative data to extract insights to guide the enablement strategy
• tDefine requirements and drive stakeholders/partners to meet goals. Develops project and workback plans to support delivery
• tOptimize cross-team processes that improve team efficacy and delivery.
• tAccountable for successfully manage all stages (from concept to delivery) of one or more large strategic generative AI programs to meet challenging business goals.
• tIdentify program metrics and report on insights to articulate enablement impact, and identify opportunities for iteration and improvement.
• tLeverage strong writing skills to communicate to leadership and stakeholders through regular touchpoints (monthly business reviews, strategy narratives, document reviews, etc.)

BASIC QUALIFICATIONS

– 3+ years of program or project management experience

– 3+ years of defining and implementing process improvement initiatives using data and metrics experience

– Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL

– Experience using data and metrics to determine and drive improvements

– Experience working cross functionally with tech and non-tech teams

PREFERRED QUALIFICATIONS

– 3+ years of driving end to end delivery, and communicating results to senior leadership experience

– 3+ years of driving process improvements experience

– Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization

– Experience building processes, project management, and schedules

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,800/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.