Professional Services Consultant, Adobe Firefly (Gen AI) Full-time

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

Adobe is a place where exceptional people work – don’t just take our word for it, our employees have recently voted us and Adobe Japan has been ranked 13th, for Great Place to Work.

We’re proud to offer market competitive employee benefits designed to suit you and your lifestyle. Some of the great benefits include health insurance, global days off, wellness fund, parental leave, access to our Employee Stock Purchase Program and programs designed to help you continue to build your career. To learn more, please visit https://benefits.adobe.com/jp

We also proudly empower our employees to get involved with corporate social responsibility and offer a broad range of opportunities to enable you to make a bigger impact through philanthropy, employee, and community engagement.

We know that people are the differentiator in our business, and that’s why we want to meet you!

Our Company

Adobe is all about changing the world through digital experiences. We give everyone-from emerging artists to global brands-everything they need to design and deliver outstanding digital experiences. We’re passionate about empowering people to craft beautiful and powerful images, videos, and apps and transform how companies interact with customers across every screen.

Adobe Firefly, our new family of creative, generative AI models for visual content, enables our customers to create on-brand, scalable, translated content and marketing campaigns easier than ever, supercharging enterprise productivity. Firefly seamlessly integrates with many other enterprise systems to improve workflow productivity, but none more so than our own suite of innovative Adobe products; including Photoshop and Adobe Express. Empowering every business user to create captivating content that resonates with their brand, Firefly fosters effective collaboration with marketing teams, revolutionizing the way content is crafted and shared.

The Challenge

This is a superb opportunity to join a fast-growing Adobe Consulting team! We are seeking a dedicated and ambitious Creative Technical Consultant to work with our Japanese customers within the Adobe Digital Media Consulting team.

The team is responsible for providing expert skills in implementing Adobe Digital Media solutions and integrating complementary enterprise solutions with clients’ existing IT infrastructure. We encourage our team to be creative, collaborative and committed to delivering outstanding customer experiences.

The Technical Consultant works with customers and Adobe colleagues at multiple levels, delivering initial implementation and post-implementation projects. Our customers have access to our Professional Services Subscription throughout their investment in certain Adobe products, meaning that our consultant stays engaged with them to ensure not just successful implementations but also successful business outcomes.

What you’ll do

• Be an expert in our Digital Media products, primarily Adobe’s AI model; Adobe Firefly. Have an intimate understanding of its functionality, its technical capabilities and how it delivers value.

• Be a specialist on Adobe products; an expert in the APIs; their uses and limitations, and a master of their SDKs
• Work with customers and your peers to understand and develop functional and technical requirements, build the implementation strategies and roadmaps, and own overall solution quality and value realization for the customer.
• Help customers to successfully adopt Adobe solutions after their implementation. This includes training end users and admins, proposing and delivering new use cases and working collaboratively with customers to prove the value of their investment with us.
• Align to the customers technical team and be an expert consultant on the technical aspect of the systems, including APIs and integration projects
• Communicate effectively across the customer’s ecosystem (e.g. business owners, engineers, project operations, project managers and product management).
• Partner with Project Managers, Business Consultants and other Technical Consultants within our team to deliver great outcomes for your customers.
• Operate in a fast-paced delivery environment while owning multiple customer engagements in parallel.
• Be a vocal member of the team, contribute innovations, new ways of working, challenge the status quo and help us continually improve.

What you need to succeed

• Minimum 3-5 years of prior experience in a Technical Consultant role.
• Native in Japanese language and Business proficiency in English language.
• Knowledge of creative workflows and content management systems
• Experience in delivering Adtech/Martech integrations
• Excellent problem-solving skills with a demonstrated ability to identify issues, resolve them quickly and know when to rely on internal resources to assist.
• An inquisitive mindset, willing to challenge the status quo and design pioneering solutions.
• An innovative thinker and collaborative business partner who is well-organized and detail-oriented with strong stakeholder management.
• Strong presentation skills to be able to communicate complex business process/system topics effectively to senior stakeholders.
• Participate in Discovery sessions to identify business priorities and expectations.
• Leading/Participating in brainstorming sessions and ability to estimate efforts within the defined scope.
• Ability to understand and develop automation workflows leveraging automation tools like MS Power Automate

• Expertise in development, for example NODE JS and REACT JS.

At Adobe, you will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists

You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach, where ongoing feedback flows freely.

Adobe is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of race, gender, religion, age, sexual orientation, gender identity, disability or veteran status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.

Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.

Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees.