Product Operations, Search Ads AI Data Service – Trust & Safety Indonesia Full-time

Responsibilities

About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok’s global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Creation is the core of TikTok’s purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible. Together, we inspire creativity and enrich life – a mission we aim towards achieving every day. To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That’s how we drive impact-for ourselves, our company, and the users we serve. Join us.

About Trust & Safety
Building a world where people can safely discover, create and connect. The Trust & Safety (T&S) team at TikTok helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance. This may occur in the form of images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals.

About The Team
The Search Ads Ops team is dedicated to evaluating and optimizing search algorithms within search ads. Our team conducts thorough evaluations and investigations to ensure optimal performance and accuracy. Additionally, we manage labeling projects to train and refine our models, aiming to improve the relevance and effectiveness of search ads. Our goal is to drive revenue growth while maintaining a high-quality user experience, balancing commercial objectives with user satisfaction. We strive to deliver superior search ads solutions through continuous innovation and meticulous analysis.

Responsibilities
1. Keep up to date with the latest trends and best practices in the search ads business and the search engine industry.
2. Collaborate with stakeholders such as Product Manager and R&D teams to understand requirements and drive improvements and optimization of key product and delivery metrics.
3. Develop and implement proactive operational plans and coordinate internal and external resources to ensure efficient implementation and achievement of business goals.
4. Establish and enforce guidelines or SOPs based on business requirements and manage the execution of search ads projects to ensure quality and effectiveness.
5. Identify and resolve problems that occur during project execution using data-driven insights and creative solutions.
6. Cooperate with labeling vendors to ensure alignment with overall delivery standards.
7. Report, analyze, and provide insights to optimize our operational process.

Qualifications

Minimum Qualifications
– 3 years of professional experience in Product, Product Operations, or Project Management within internet-related or IT industries.
– Project Management and Quality Management experience, with the ability to understand principles of quality, efficiency, and cost management.
– Strong communication and presentation skills, with the ability to work effectively with cross-functional teams and stakeholders.
– Good analytical skills, with a proven ability to use data for decision-making and driving improvements.
– Fluency in English and Bahasa Indonesia is required. English will be the primary language for work, while Bahasa Indonesia will be used for market-specific communications.

Preferred Qualifications
– Completion of a Bachelor’s degree or higher.
– Experience collaborating with labeling vendors/BPO.
– Excellent problem-solving skills and the ability to think critically.
– Thorough understanding of search engines and familiarity with social media platforms.
– Ability to work in a fast-paced environment, adapting and responding to the day-to-day challenges of the role.
– Resilience and commitment to self-care to manage the emotional demands of the role.

TikTok Trust & Safety recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.

We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee’s journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.