Product Manager II – AI Knowledge Full-time

As aProduct Manager II – AI Knowledge, you will help ensure Uber’s customer-facing knowledge base is clean, high-quality, and optimized for AI/ LLMs (Large Language Models) to consume. Your work will focus on identifying gaps, expanding content coverage, and building tools to ensure our knowledge platform supports seamless AI-driven automation.

You will be part of theCustomer Obsession (CO)team, which builds the product and technology powering Uber’s customer support and engagement across Mobility, Delivery, and other Uber businesses in over 80+ countries. The team builds AI/ML products to power Conversational AI for customer assistants, Agent AI copilots, and other AI-driven tools that enhance customer experiences and operational efficiency.

\-\-\-\- What the Candidate Will Do —-

Product Ownership:Define and execute the product roadmap for improving the knowledge platform, balancing core product needs with AI integration opportunities.

Content Gap Analysis:Use data and AI-driven insights to identify gaps in the knowledge base and recommend areas for new content creation.

Quality and Coverage:Drive initiatives to maintain high content quality and expand knowledge coverage to meet customers and LLMs needs.

Cross-functional collaboration:Work with engineering, data science, and knowledge authors to deliver scalable solutions and improve platform usability.

Metrics and Reporting:Develop and monitor key metrics to track platform performance, content coverage, and overall impact.

\-\-\-\- Basic Qualifications —-

1. 4+ years of product management experience, with experience building SaaS, enterprise tools
2. Strong understanding of core product management practices, including roadmap planning, stakeholder management, and cross-functional collaboration.
3. Analytical mindset with the ability to use data to drive decisions and measure product success.

\-\-\-\- Preferred Qualifications —-

1. Bachelor’s degree in a relevant field such as Computer Science, Information Systems, or Business.
2. Experience working on knowledge platforms or similar tools or Background in integrating AI technologies into content or knowledge systems.
3. Comfortable working in fast-paced environments with competing priorities.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

\*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to [accommodations@uber.com](mailto:accommodations@uber.com).