Principal Program Manager – NetSuite AI Agents Full-time

Job Description

Agents (20%)

• Program Strategy: Define the roadmap, objectives, and key results for AI Agent initiatives in alignment with company goals
• Cross-functional Collaboration: Serve as the primary liaison between Engineering, Data Science, Product Management, Marketing, and Customer Support teams to align priorities and execution
• Program Management: Work with Engineering and Product Management to understand and obtain resourcing to enable agentic AI development in NetSuite. Identify additional stakeholders and partnerships within Oracle to augment research and development. Drive ideation and development of scalable processes and tools to support the growth and adoption of AI Agents for users.
• Stakeholder Communication: Provide regular updates to leadership and stakeholders on program progress, risks, and dependencies.
• Risk Mitigation: Collaborate with Data Governance team to identify potential risks and implement mitigation strategies
• Release Management: Collaborate with AI PGM Release Management to ensure timely execution of AI Agent release documentation, announcements, and beta programs

Communications (80%)

• Strategic Communications: Develop and execute communication plans to promote AI products, initiatives, and events, ensuring consistency in messaging across all platforms and tailoring toward internal and external audiences.
• Product Marketing Content Development: Create compelling content, including press releases, blog posts, announcements, social media updates, presentations, and internal communications for new AI releases.
• Stakeholder Engagement: Act as a liaison between Engineering, Product, Product Marketing/Product teams to translate technical concepts into accessible narratives for diverse audiences to be used for AI marketing copy.
• Release Management Communications: Coordinate and manage communication strategies for product releases, ensuring that both internal teams and external stakeholders are aligned and informed about timelines, features, and impact.
• Communications Program Management: Oversee end-to-end execution of communication campaigns, including defining objectives, tracking progress, and measuring success.
• Confluence Documentation: Oversee overall AI PGM documentation on Confluence, collaborating with Technical Writing to ensure that all AI PGM content is organized and structured in a digestible way, and that updates to major processes are completed in a timely fashion
• Internal AI Communications: Collaborate with NetSuite Internal Communications, Cloud Ops Internal Communications, Together @ NetSuite, and identify other relevant communication streams (e.g. newsletters, Slack channels) to promote release of AI internal tools, events, and trainings for employees
• Event Coordination: Collaborate with teams to organize and promote AI-focused conferences, workshops, and webinars for employees.
• SuiteWorld Coordination: Collaborate with stakeholders to strategize, plan and execute on SuiteWorld
• Analytics and Reporting: Monitor and evaluate the performance of communication strategies using metrics, ensuring continuous improvement.

Career Level – IC4

Responsibilities

Manage the development and implementation process of a specific company product involving departmental or cross-functional teams focused on the delivery of new or existing products. Plan and direct schedules and monitor budget/spending. Monitor the project from initiation through delivery. Organize the interdepartmental activities ensuring completion of the project/product on schedule and within budget constraints. Assign and monitor work of systems analysis and program staff, providing technical support and direction.

Qualifications

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

CA: Hiring Range in CAD from: $66,800 to $145,900 per annum.
US: Hiring Range in USD from: $97,500 to $199,500 per annum. May be eligible for bonus and equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer