Principal AI/ML Product Management Lead Full-time

Are you a customer-obsessed, AI (Artificial Intelligence)-curious problem-solver who thrives in an inclusive, collaborative global team? The Azure Customer Experience Platform (CXP) team’s mission is to transform Microsoft Cloud customers into fans. Through our deep engineering engagements with customers and teams across Microsoft, we analyze and amplify customer needs and drive the vision to improve Cloud quality, security, and reliability. Our culture of growth mindset and empowerment are central to who we are and how we work.

In the new era of AI, this Principal AI/ML Product Manager within the Azure CXP Data & Applied Sciences team will provide you the opportunity to lead and deliver cutting-edge GenAI and ML (Machine Learning) solutions that drive specific, measurable, and impactful improvements to key areas of Azure customer experience. In an environment of high opportunity and impact, we are looking for a reliable leader who can deliver on key initiatives for Security, Reliability and Quality through advanced AI solutions with a team of Data & Applied Scientists.

Every day, our customers stake their business and reputation on our cloud. You can help #AzCXP provide our customers with the world-class cloud services they need to succeed.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

Responsibilities:

As Principal AI/ML Product Management Lead, your role will be focused on delivering integrated AI/ML capabilities in partnership with the Product teams. You will work with cross-functional teams of product managers, Data and Applied Scientists, Designers and Engineering leads to build new product experiences, shape underlying AI capabilities that support these experiences, and foster a culture of innovation and high-craft product making.

• Develop and execute long-term AI Ops vision and near-term strategic plans for AI systems across the CXP portfolio of products and services in collaboration with product leadership.
• Partner with Product, Data Science and Engineering managers to drive impact of AI projects throughout the life cycle from idea creation through technology transfers, applied research, experimentation, implementation and finally to worldwide availability.
• Engage with teams across the company to develop and implement innovative solutions that leverage generative AI to enhance cloud customer experience.
• Lead a team of PMs who will define the scope for the Data & Applied Scientists, groom the AI product feature backlog and deliver fully integrated AI capabilities
• Resolve complex alignment issues, contribute to portfolio-level solutions, and drive cross-functional clarity with leadership.
• Create, monitor and analyze key product metrics, user feedback, and market trends to identify areas for improvement and optimize AI/ML product performance.
• Ensure compliance to Microsoft Responsible AI standards throughout the AI system lifecycle

Other:

Embody our culture and values

Qualifications:

Required Qualifications

• 4+ years people management experience
• Bachelor’s Degree AND 8+ years experience in product/service/project/program management or software development
  • OR equivalent experience.

Other Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check:

• This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.

Preferred Qualifications:

• 6+ years people management experience.
• Bachelor’s Degree AND 10+ years of experience in product/service/project/program management or software development
  • OR equivalent experience.
• 2+ years experienceworking with Data and Applied Sciences teams delivering experiences based on integrated AI features
• Demonstrated product innovation thought leadership resulting in high quantified value of delivered features.

Applied Sciences M5 – The typical base pay range for this role across the U.S. is USD $137,600 – $267,000 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $180,400 – $294,000 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications for the role until December 24, 2024.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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