Manager – Data -Tech-AI Learning & Development Full-time

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Manager – Data -Tech-AI Learning & Development

In this role, you will be responsible for devising and implementing a comprehensive training strategy for DTAI function that aligns with our business objectives. Your primary focus will be identifying training needs, designing, and executing relevant programs, and assessing their impact on DTAI performance.

Responsibilities
• Learning Needs Analysis:
o Develop, implement, and evaluate learning and development programs and initiatives that support Genpact’s strategic objectives and DTAI goals.
o Partner and consult with business, HR and SMEs to identify learning needs linked to business KPIs
• DTAI curriculum or learning roadmap design & development.
o Create a structured curriculum that covers product knowledge, DTAI techniques, objection handling, and other relevant topics
o Plan training interventions for the DTAI team based on learning needs analysis for a personalized learning experiences for different seller personas
o Collaborate with subject matter experts, sellers, DTAI leaders, external vendors to validate and enhance content accuracy
o Oversee the development and delivery of DTAI L&D programs that meet the needs of the global DTAI force. These include new seller onboarding, DTAI skills refreshers, products & offerings, and DTAI strategies
o Leverage new-age learning practices, methods, frameworks & measures to design and deliver a new format of the leadership development program
o Partner with the Domain & Digital L&D teams/academies to ensure alignment with the leadership development design principles.
• Learning program administration and data analytics
o Manage multiple projects concurrently, including timelines, budgets, and resource allocation
o Execute, co-facilitate the training sessions and other stages of the training program
o Take all actionable to closure for the learning programs and raise red flags as per milestones
o Leverage learning management systems (LMS) and other tools to enhance the delivery and tracking of learning experiences.
o Use data and analytics to establish Training ROI and provide data-driven recommendations to enhance DTAI training (Attendance rate, Completion rate, post-training assessment results, Learner satisfaction rate, Job performance impact)
o Continuously update and refine existing training materials to ensure they remain relevant and effective.
o Developing and managing the DTAI training knowledge base
• Learning program communication, stakeholder communication
o Create the comms design and messaging for launch, rollout, closure (Mailers, MS teams, launch call, etc.)
o Track and publish calendars, relevant dashboards, reports, and newsletters.
o Keep the participants engaged with regular updates using a variety of communication channels.
o Create and/or provide inputs on various collateral creation like mailers, videos, presentations, splashes for the learning program.
o Provide support and guidance to DTAI professionals using the training materials and systems.
o Maintain open and effective communication with DTAI leaders, stakeholders, and team members.
• Stay updated on emerging learning and training technologies to enhance the DTAI learning experience.
o Use Power BI reports and/or Excel based training records to analyse effectiveness of training programs and make recommendations for improvements.
o Analyse latest trends and best practices in automation, new styles of training and recommend best practices.
o Seek regular feedback from all stakeholders including participants, their Reporting Managers, HR & Leaders to improve consistently on the program effectiveness.

Qualifications we seek in you!
Minimum qualifications
o Should have experience working as L&D partner for a DTAI in a professional service firm.
o Relevant experience in executing and scaling leadership development programs.
o Should be aware of new-age learning (digital, just-in-time/micro-learning, blended)
o Good data analysis, excel skills & possess good expertise in L&D analytics (Ability to analyse, interpret and share insights)
o Strong influencing skills to engage with business leaders and partners thoughtfully and successfully.
o Excellent verbal and written skills
• Preferred qualifications:
o Knowledge of DTAI processes, tools, and strategies relevant to the professional services industry.
o Certification in training and development, project management, instructional design, psychometric assessment (all or any)

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a ‘starter kit,’ paying to apply, or purchasing equipment or training.